Remote - Oracle Siebel CRM Technical Engineer

About the Role

We are seeking an experienced Oracle Siebel Technical Engineer to join our enterprise technology team. In this pivotal role, you will design, build, optimize, and support enterprise-grade Siebel CRM solutions that power our omnichannel order management lifecycle and communications ecosystem. You will drive hands-on technical development, architect high-performance REST APIs, and maintain critical integrations between Oracle Siebel CRM and Oracle E-Business Suite (EBS).

Responsibilities

• Solution Design & Build: Configure, customize, and extend Siebel CRM applications to align with evolving business rules and operational workflows.
• Order Management & Communications: Lead development and technical enhancements across Siebel Order Management and Communications modules, ensuring fast, reliable order processing from quote to fulfillment.
• API & Integration Engineering: Design, build, and maintain robust RESTful APIs and web services to bridge Siebel with core enterprise applications, external vendors, and middleware systems.
• Oracle EBS Integration: Maintain and optimize critical interface data flows between Oracle Siebel CRM and Oracle E-Business Suite (EBS) modules.
• System Operations: Provide tier-3 technical support for production incidents, root-cause analysis, and system bug resolution in a high-volume retail environment.
• Performance Tuning: Troubleshoot database queries, integration bottlenecks, and workflow executions to ensure high availability and sub-second response times.
• Release Management: Collaborate with cross-functional IT and business teams to plan, test, and deploy software releases following modern DevOps and SDLC best practices.

Requirements

• Oracle Siebel CRM Expertise: Proven track record in technical development, configuration, eScripting, workflow processes, business components, and UI layer customization.
• Order Management & Communications: Deep hands-on experience supporting and customizing Siebel Order Management and Communications modules.
• REST API Development: Demonstrated proficiency in designing, publishing, and consuming REST APIs within Siebel environments.
• Oracle EBS Integration: Direct experience building and troubleshooting end-to-end integrations between Oracle Siebel and Oracle E-Business Suite (EBS).
• Full Lifecycle Support: Experience balancing project-based development work alongside production support and root-cause troubleshooting.

Preferred Qualifications

• Ecosystem Exposure: Broad understanding of the wider Oracle ERP/CRM footprint.
• Middleware Proficiency: Experience with integration platforms (e.g., Oracle Integration Cloud, WebLogic, MuleSoft, or Kafka).
• Domain Knowledge: Background in retail, direct-to-consumer (DTC), or subscription/order fulfillment models.
• Customer Journey: Deep familiarity with the end-to-end customer order lifecycle (order capture, credit processing, inventory reservation, and dispatch).

Location: Remote
Work Authorization: U.S. Citizens and Green Card Holders preferred, all valid work authorizations may apply
Job type: W2