(Remote) Manager, Account Follow-Up Services

About the role

MEDHOST, a division of Harris, is seeking a Manager, Account Follow-Up Services. This remote role welcomes candidates anywhere in the US. This role requires the successful candidate to be able to travel to our Tennessee office on occasion.

Responsibilities

• Lead Your Team
• Guide and develop a high-performing team. Set clear goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones.
• Improve Processes
• Create and refine smart ways to manage client accounts and collect revenue more effectively. Standardize revenue cycle processes, find risks or areas for improvement, look for automation chances, and manage several projects at once.
• Analyze Performance
• Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients. Improve metrics like denial rates, AR days, aging percentages, and cash collections, and find the root cause of issues to fix them.
• Manage Clients & Partners
• Be the main contact for clients and a trusted advisor. Build strong ties with sales, finance, client services, executives, and clinical teams. Solve complex account problems, handle escalations, resolve conflicts, and ensure clients are happy while meeting service agreements and performance goals.
• Ensure Compliance
• Make sure we always follow company rules, industry regulations, and best practices to protect our operations and client trust. This includes a strong understanding of healthcare compliance (like HIPAA, CMS, and payer rules).

Requirements

• Experience: At least 5 years of growing experience in account management, revenue cycle management, or a similar client-facing financial role. This includes at least 2 years in a leadership or supervisory position.
• Education: A Bachelor's degree in Business Administration, Finance, or a related field.
• Good understanding of all RCM steps: front-end, coding, billing, accounts receivable (AR), denial management, and collections.
• Familiarity with CPT, ICD-10, HCPCS codes, and medical coding rules.
• Understanding of healthcare compliance and regulations (HIPAA, CMS, payer rules).
• Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks).
• Proven success leading hospital revenue cycle operations and managing performance based on industry standards.
• Excellent leadership skills, with proven experience guiding, coaching, and developing teams.
• Able to set expectations, conduct reviews, and ensure accountability.
• Experience managing teams that work across different departments and remotely.
• Good at managing change and keeping teams engaged, building a culture of quality and continuous improvement.
• Strong analytical and problem-solving skills. Understand RCM data and turn it into smart actions.
• Experience tracking and improving key metrics like denial rates, AR days, aging percentages, and cash collections.
• Able to find the root cause of problems and put solutions in place.
• Skill at presenting data and performance reviews to clients at an executive level, using clear visuals.
• Experience improving and standardizing RCM processes.
• Able to spot risks, gaps, and chances to automate or make things more efficient.
• Strong project management skills, able to handle many projects at once.
• Excellent verbal and written communication skills, able to influence people at all levels.
• Can explain complex RCM data clearly to clients.
• Strong presentation skills, with a confident presence in client and executive meetings.
• Proficient with MS Excel, PowerPoint, and reporting tools.
• Experience working with and improving various EMR and Clearinghouse platforms.
• Highly organized and good at managing time.
• Pays close attention to detail, able to work on both big-picture strategy and daily tasks.
• Problem-solver who takes action.
• Proactive, focused on results, and deeply committed to client satisfaction and operational excellence.
• Able to thrive in a fast-paced, client-focused environment.

Qualifications

• Knowledge of how different payers work, payment methods, and contract management.
• Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks).
• Proven success leading hospital revenue cycle operations and managing performance based on industry standards.
• Strong analytical and problem-solving skills.

Skills

• AI & Innovation Mindset
• Curiosity and willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.
• Comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

Benefits

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!

Pay

Salary 70K - 90K

Schedule

Remote work and occasional travel to Tennessee office (10-20% per year)