Remote Live Chat Representative

Careerscape is recruiting on behalf of our client for an entry-level Remote Live Chat Representative to join their growing remote customer support team. This is a great opportunity for a motivated communicator to launch a career in customer service, handling real-time chat conversations with customers while working from the comfort of home. Day to day, you will juggle multiple chat windows, answer product and account questions, and help customers resolve issues quickly and pleasantly, all through a friendly, professional writing voice. People who thrive in this role are fast typists, calm under pressure, naturally empathetic, and comfortable multitasking in a fast-paced digital environment. COMPENSATIONThe salary range for this role is $62,000 - $88,000 per year, based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process. ResponsibilitiesRespond promptly to inbound customer chats through the company live chat platformHandle multiple simultaneous chat conversations while maintaining quality and accuracyAnswer questions about products, services, orders, and account detailsTroubleshoot basic issues and escalate complex cases to the appropriate teamDocument customer interactions and update records in the CRM systemFollow brand voice and communication guidelines in every chatIdentify opportunities to upsell or cross-sell relevant products or servicesMeet individual and team performance targets for response time and satisfactionStay current on product updates, promotions, and policy changesCollaborate with team leads to improve chat scripts and processes RequirementsHigh school diploma or equivalent requiredNo prior experience necessary, though customer service experience is a plusExcellent written communication skills with strong grammar and spellingTyping speed of at least 40 words per minuteComfortable using computers, chat software, and basic CRM toolsAbility to multitask across several conversations at onceReliable high-speed internet connection and a quiet home workspaceStrong problem-solving skills and a patient, positive attitudeAvailability to work scheduled shifts, including some evenings or weekends BenefitsMedical, dental, and vision insurance401k plan with company matchPaid time off and paid holidaysFully remote position with flexible scheduling optionsPaid training and onboardingCareer growth and advancement opportunitiesHome office equipment stipendEmployee assistance programCasual, supportive team cultureOpportunities for performance-based bonuses ABOUT CAREERSCAPECareerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services. APPLICATION NOTICECareerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications. EQUAL OPPORTUNITY STATEMENTCareerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law. FOR EMPLOYERSCareerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.