REMOTE JUNIOR LEGAL INTAKE/ CLIENT LIAISON

About the role

Join a high-profile law firm for a remote role as a Junior Level Intake Center Agent and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• 1–3 years of experience in any of the following: call center, client services, legal, healthcare, hospitality, or administrative experience preferred.
• Bachelor’s degree is a plus.
• An interest in working in the legal field.
• A positive attitude is essential.

Schedule

Monday–Friday, 8:00 am–4:00 pm (Central / Mountain time zones). Fully remote.

Pay

$20 per hour.

This is an excellent opportunity for a polished, motivated entry-level professional who enjoys helping people and wants to build experience within a respected legal environment.