Remote Inside Sales Representative

About the role

Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Essential Duties And Responsibilities

• Initiate outbound calls for customer leads generated from the canvassing team.
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
• Promote teamwork through consistency, reliability, and group cohesiveness

Experience And Minimum Qualifications

• A High School Diploma or equivalent.
• Effective verbal and written communication skills and other web-based programs.
• Multitasking proficiency in ability to type while speaking to customers.
• Customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns.
• High level of flexibility in a constantly changing environment.
• Decisions quickly by balancing company guidelines and customer needs.
• High degree of dependability, motivation, and flexibility.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Preferred Knowledge, Skills, Abilities, Or Certifications

• Previous experience in a dynamic call center or customer service role.
• Home Improvement knowledge and or experience.

Travel Requirements

No travel required.

Overtime/Additional Hours Requirements

May be requested to work overtime on evenings and weekends dependent on business needs.

Physical Requirements

Normal Office Environment
Indoor work in a climate-controlled environment.
Sedentary work.
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.

Position Summary

Leaf Home is a leading provider of home services and products. We are looking for an outgoing and enthusiastic Appointment Setter to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for helping customers achieve their home improvement goals.

Benefits

• Industry-best compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

What do we offer?

• Industry-leading compensation package
• Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Free gym membership compensation
• Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success

Leaf Home Awards and Accolades

• Top Workplace USA by Energage
• Smart Culture Awards honoree for its employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest lists

Diversity and Inclusion Statement

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).