Remote Housing Coordinator - Remote- Per Diem

About the role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Responsibilities

• Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
• Serves as the point of contact for high net worth clientele.
• Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.
• Coordinates with other support departments to ensure seamless transactions for clients, monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
• Assists with special projects and training of new colleagues on processes and systems.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Requirements

• High school diploma or GED required.
• Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.

Skills

• Strong knowledge of concierge department systems and processes.
• Detailed knowledge of other support departments.
• Demonstrated ability to resolve issues and handle conflict.
• Detailed knowledge of managed repair strategies and processes.
• Demonstrated ability to work with other departments to accomplish objectives.
• Strong oral and written communication skills, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.
• Bi-lingual English/Spanish a plus.

Schedule

Per Diem, Monday - Friday, 9:00 AM - 6:00 PM EST.

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision, and talking.