Remote Healthcare Customer Service Representative

About the role

We're seeking a Customer Service Representative to join our team supporting healthcare providers. This role requires high school diploma or GED, at least 6 months of customer service experience in a call center, and a reliable internet connection.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements

• High school diploma or GED
• Healthcare experience is required
• At least 6 months of customer service experience in a call center environment is preferred
• Work from home environment in a private residence matching the address on file
• Comfortable working with company-issued equipment such as a webcam if applicable
• An Internet/Broadband Internet Connection such as DSL or Cable is required (5G not accepted)

Qualifications

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Skills

• Natural problem-solving skills
• Good interpersonal communication skills
• Detail-oriented
• Ability to remain calm under pressure
• Genuine care for customer satisfaction

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leverage leadership development programs
• Access to open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on various products and services
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet individual needs

Pay

Compensation is commensurate with experience.

Schedule

The role is currently being filled remotely.

Why Alorica?

Our culture is built around boldness, relentless pursuit of results, and genuine connection. We offer a range of benefits including health, dental, and vision coverage, paid time off, flexible pay options, and more.

What We Offer

Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that really grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs

Values

Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day

How to Apply

If you're ready to join us, apply today!

Equal Opportunity Employer

Veterans/Disabled