Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers · Greater Cleveland · 3 wk ago
Customer Service$16.5/hrFull-time
About the role
We're looking for enthusiastic individuals with flexible, open availability (days, evenings, nights, and weekends) to join our Customer Care team.
Responsibilities
- Provide professional, courteous, and grateful assistance on every telephone call
- Deliver exceptional, personalized resolutions tailored to each customer’s needs
- Maintain accurate records of interactions and transactions
- Multitask confidently—documenting, researching, and engaging with customers in real time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Maintain high standards of performance, meeting or exceeding expectations for production, call efficiency, schedule adherence, and quality
- Manage escalated concerns with empathy, patience, and professionalism
Qualifications
- Previous customer service or client support experience
- Strong verbal and written communication skills
- Ability to multitask with accuracy and attention to detail
- Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics
- An analytical mindset to interpret feedback and continually improve
- Bilingual skills (especially Spanish) are a plus
Why You'll Love Joining Our Team
- Join an inclusive, diverse culture where you matter
- Work safely and comfortably from home—we provide all necessary equipment
- Competitive starting pay of $16.50/hour, plus seasonal overtime opportunities
- Employee discounts
- Bilingual Spanish differential pay available (must pass speaking/writing assessment)
- Up to 6 weeks of paid training, plus ongoing coaching, and development
- Opportunities for cross-training (e.g., chat support)
- Earn referral bonuses when your recommended hires complete 60 days!
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
- Generous 401(k) matching after just one year to help secure your financial future
Pay
$16.50/hour, plus seasonal overtime opportunities
Schedule
Flexible, open availability (days, evenings, nights, and weekends)