Remote Field Service Technician II

Essential Duties And Responsibilities

• Travel to customer(s) locations to perform engine and equipment-related repairs.
• Aid in resolving customer-related issues in a timely manner.
• Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-order all parts and materials required to perform assigned repairs.
• Inspect required repairs safely and effectively.
• Ensure all repairs are completed as assigned and according to manufacturer requirements.
• Ensure proper cosmetic appearance upon completion of repairs.
• Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
• Maintain and keep the work area in a clean and safe condition.
• Communicate with customers in a respectful and honest manner.
• Match all identified solutions necessary to affect repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
• Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.
• Perform all work in accordance with all established policies and procedures.
• Assist in the proper filing of warranty claims and customer invoices.
• Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
• Maintain and clean service trucks meeting DOT requirements.

Other Qualifications

• Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.
• Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
• Ability to work with minimal supervision.
• Meet all local/state and company requirements to operate a company-assigned service vehicle.
• Excellent communication skills (writing, speaking in person, and over the phone).
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Must have your own tools.

Key DEUTZ tools

• Will be provided.

Minimum Requirements

• 3-4 years as a shop tech, 1-3 years as a field tech or 1-2 years experience as a remote technician
• High School Graduate or General Education Degree (GED)
• Must be able to maintain DOT medical card status
• Have a valid driver’s license and be insurable by the company

Preferred Requirements

• Two years of Diesel engine experience.
• 2-5 years of construction equipment repair experience preferred
• Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel
• Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements

• Manufacturing assembly and warehouse environments.
• Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.
• No A/C.