Remote Estimator, Home Services

About the role

We're hiring a Remote Estimator to define and scope handyman jobs before they reach the field. This is a high-judgment, critical role where you own the front-end definition of work by reviewing requests (photos/descriptions) and translating them into clear, actionable scopes. The accuracy of your decisions directly impacts job success, cost, and homeowner trust.

Responsibilities

• Review incoming job requests including photos, videos, and descriptions and define clear, complete scopes of work
• Determine required tasks, materials, tools, and estimated time needed for each job
• Ensure scopes are specific enough to be executed without additional clarification
• Identify missing or unclear information and proactively follow up with homeowners to fill gaps
• Communicate with homeowners to clarify requests, set expectations, and prepare them for upcoming visits
• Provide clear, professional, and timely communication to homeowners throughout the pre-visit process
• Flag jobs that are out of scope, unsafe, or require licensed specialists
• Maintain consistency in scoping standards across all job types
• Balance speed and accuracy and scope jobs quickly without sacrificing quality
• Incorporate field feedback to continuously improve scoping accuracy
• Reduce job failure, rework, and scope creep through better upfront definition
• Maintain clean documentation of scopes, notes, and assumptions
• Support operations with queue management and prioritization of incoming requests
• Identify patterns in mis-scoped jobs and improve guidelines to prevent repeat issues

Requirements

• You are a practitioner first. You have done the work yourself in handyman services, construction, maintenance, or a related trade and understand what it actually takes to complete a job.
• You can look at a few photos and quickly understand what is really going on.
• You communicate clearly and confidently with homeowners. You know how to ask the right questions, guide conversations, and set expectations in a way that builds trust.
• You make practical decisions, not theoretical ones. You move fast but do not cut corners. You understand that missing a small detail upfront can create major problems later. You take ownership of getting the scope right the first time.
• You are comfortable working independently, making judgment calls, and being accountable for outcomes.
• You do not need corporate experience. You need:
• Strong trade intuition
• Attention to detail
• Bias toward action
• Clear and structured thinking
• Strong customer communication skills

Must Haves

• 2 or more years of hands-on experience in handyman work, construction, maintenance, or a related trade
• Strong ability to assess jobs remotely using photos, videos, and written descriptions
• Experience communicating directly with customers or homeowners
• Working knowledge of common home repair tasks, materials, tools, and time requirements
• Strong ability to break down work into clear, actionable scopes
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Comfort working in a fast-paced, high-volume environment
• Able to manage multiple jobs simultaneously without losing quality
• Reliable and responsive, does not let work sit or fall through the cracks
• Able to work Pacific business hours

Nice to Haves

• Experience estimating or scoping jobs professionally
• Experience working with home services platforms or marketplaces
• Experience documenting processes or improving workflows