Remote Email Support Specialist

Key Responsibilities

• Respond to customer enquiries via email in a professional, clear, and timely manner.
• Provide accurate information regarding products, services, sales, and rentals.
• Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution.
• Maintain detailed and accurate records of all customer interactions within our CRM system.
• Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover.
• Collaborate with the sales and service teams to provide comprehensive solutions for our customers.
• Contribute to the continuous improvement of our support processes and documentation.

Qualifications

• Proven experience in a customer support role, with a strong emphasis on email-based communication.
• Exceptional written communication and interpersonal skills, with a keen eye for detail.
• Strong problem-solving abilities and a logical, methodical approach to troubleshooting.
• The ability to work independently and manage your time effectively in a remote setting.
• Proficiency with helpdesk software and CRM systems is highly desirable.
• A patient, empathetic, and professional attitude towards all customer interactions.
• An interest in or prior experience with industrial machinery or material handling equipment would be an advantage.

About the Role

Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. Serving a diverse range of industries across North America, we are known for our exceptional customer support and comprehensive equipment offerings. We are currently seeking a diligent and customer-focused Remote Email Support Specialist to join our growing team. This is a full-time, remote position where you will be the primary point of contact for our customers, delivering outstanding support and solutions through email communication. The ideal candidate is an excellent writer with a passion for problem-solving and ensuring a positive customer experience.

Salary

Salary: A competitive hourly rate of $18 - $27 USD, dependent on experience.

Locations

Los Angeles, California, United States