Remote Email Support Specialist

About Our Client

Reliable Forklift Sales operates as a distributor of machinery and equipment, specializing in forklifts and material handling products. The organization serves a broad range of industries across North America, focusing on providing customer support and a comprehensive selection of equipment.

About the Opportunity

The Remote Email Support Specialist serves as the primary point of contact for customers via email, delivering prompt and accurate support and solutions. This full-time remote role contributes to maintaining customer satisfaction by resolving inquiries and issues efficiently and supporting the broader sales and service teams.

Responsibilities

• Respond professionally and promptly to customer email inquiries.
• Provide accurate information about products, services, sales, and rentals.
• Troubleshoot and resolve customer issues with a goal of first-contact resolution.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to senior staff or other departments as needed.
• Collaborate with sales and service teams to offer comprehensive customer solutions.
• Support continuous improvement of support processes and documentation.

Requirements

• Experience in customer support with a focus on email communication.
• Strong written communication and interpersonal skills with attention to detail.
• Effective problem-solving skills and a logical approach to troubleshooting.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency with helpdesk and CRM software is highly desirable.
• Patient, empathetic, and professional demeanor in customer interactions.
• Interest or experience with industrial machinery or material handling equipment is advantageous.

Pay Range and Compensation Package

Competitive hourly rate of $18 to $27 USD, dependent on experience.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.