Remote E-commerce Estimated Delivery Date Administrator

Responsibilities

• Manage all aspects of Actual Arrival Date (AAD) for all online skus - both drop ship and stocked product - for all banners.
• Build and execute the AAD management plan for all skus/DC’s/Vendors to support identified Guaranteed Order Cut Offs for holidays.
• Serve as the business partner for Nextuple Vendor whose application provides the AIML Predictive Delivery Dates for Drop Ship skus.
• Execute UAT on AAD for all Hybris Releases.
• Serve as the primary business support resource for all projects/enhancements that impact AAD calculation logic.
• Ensure accurate calculation and online customer facing display of Actual Arrival Dates for all US Signet Banners for stocked products across all fulfilment methods during non-peak.
• Closely monitor performance and accuracy of Nextuple AIML Predictive and Configured AADs for drop ship skus.
• Partner with Nextuple resources and Signet Tech owners to plan, execute and evaluate model retrainings and associated Meta Data Outputs.
• Maintain accurate outage dates for all vendors, DCs, Stores, and Carriers in Hybris, PIM and IMS.
• Build and execute Holiday plans for managing AAD data to ensure calculation and online customer facing display of Actual Arrival Dates for Stocked Skus for all US Signet Banners across all fulfillment types in accordance with established sku level guaranteed order cut off dates and times.
• Compile and submit all Drop Ship Vendor Sku Holiday Cut Off Dates to Nextuple, make necessary updates through the holiday period, including identifying newly added skus and the corresponding Holiday Cut Offs.
• Execute reconciliations across Signet records, PIM data and Nextuple to ensure constant data alignment.
• Build and execute governance around entry and management of AAD data, and maintain documentation of processes and procedures related to AAD Data.
• Execute regression UAT to validate accurate AAD calculation for all banners and all fulfillment types for each Hybris Release (approx. 18 per year).
• Identify, report, and track any bugs impacting AAD in lower environments or in production.
• Serve as business resource in support of any project or enhancement that directly impacts AAD calculation logic, or Customer Facing AAD messaging or display related to websites or online order communication.

Qualifications

Required:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in retail operations, preferably in a supply chain or inventory management role.
• Experience with Hybris, PIM, IMS, and Nextuple AIML Predictive Delivery Dates.
• Strong analytical skills and ability to work with complex data sets.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.