Customer Delivery Architect (Remote)
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include details from the posting, not just summary. But we can't be overly verbose; we need to include all details. However we can keep them as lists.
We need to ensure we don't repeat job title as heading. So no heading like "Customer Delivery Architect". Good.
We need to avoid duplication.
Let's extract content.
About the role: Could be the introductory paragraph(s) before "What You'll Do". That includes: Cisco is seeking a Customer Delivery Architect (CDA) to support one of the world’s largest hyperscale web customers in the Seattle area. This role is focused on next-generation data center networking built on SONiC and Cisco Silicon One, powering large-scale AI/ML and high-performance computing infrastructure. As part of Cisco’s Customer Experience (CX) organization, you will operate at the intersection of open networking software, programmable switching silicon, and hyperscale infrastructure operations. You will work directly with customer network platform teams and Cisco engineering to design, troubleshoot, and optimize SONiC-based data center fabrics running on Cisco hardware platforms. This role is ideal for engineers who enjoy going deep across the stack — from Linux kernel networking and containerized SONiC services to ASIC forwarding pipelines and AI cluster network design.
We can put that as
under About the role.
Responsibilities: The "What You'll Do" bullet list. Let's extract each bullet:
- Act as the technical authority for SONiC deployments running on Cisco Silicon One platforms in large-scale production environments.
- Provide architectural guidance and operational support for hyperscale data center fabrics supporting AI/ML workloads.
- Troubleshoot complex issues across the stack including SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior.
- Perform deep debugging and analysis using Silicon One SDK tools and ASIC telemetry to identify hardware and software interactions.
- Support both production and pre-production validation environments running SONiC and Cisco platforms including NCS5500, Catalyst 8000, Nexus 3000/9000, and NCS1K.
- Collaborate directly with Cisco silicon architects, SONiC development teams, and software engineering groups to resolve defects and improve platform capabilities.
- Optimize network fabrics designed for AI/ML clusters using RDMA over Converged Ethernet (RoCE) and other high-performance transport mechanisms.
- Guide the customer in adopting DevOps-driven operational models, including CI/CD pipelines for SONiC software validation and infrastructure automation.
- Help implement observability, telemetry, and automated validation frameworks to improve reliability at hyperscale.
- Act as a trusted technical advisor, building strong relationships with customer network engineering and infrastructure teams.
We'll put each as
- .
Technologies You Will Work With: This is a list of technologies across stack. Could be considered Skills section. We'll extract categories:
Open Network Operating Systems
- SONiC (Software for Open Networking in the Cloud)
- Linux-based network operating systems and distributed network services
- Containerized network services and orchestration
Programmable Silicon
- Cisco Silicon One architecture
- ASIC-level packet forwarding pipelines
- Hardware telemetry and deep packet path debugging
- Switch Abstraction Interface (SAI)
AI / ML Data Center Networking
- High-performance AI cluster fabrics
- RoCE (RDMA over Converged Ethernet) networking
- Lossless Ethernet and congestion control
- Large-scale leaf-spine architectures optimized for GPU workloads
Automation & DevOps
- CI/CD pipelines for network validation and software lifecycle management
- Infrastructure-as-code and automated testing frameworks
- Python-based automation and Linux tooling
- Git-based development and open-source collaboration workflows
We could put these under Skills as a list.
What You'll Work With Within Cisco, You Will Collaborate Closely With: list of internal and external partners. Could be part of About the role or Responsibilities? Might be considered "Responsibilities" or "About the role". But we have already responsibilities. Could add a subsection under About the role? But we need to preserve all substantive info. Could add a separate section "Collaboration" but not in allowed headings. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit collaboration info into one of those. Perhaps under Responsibilities (since it's about working with teams). Or under About the role. I'd put under Responsibilities as additional bullet points.
But we already have responsibilities list; we can add more bullets about collaboration.
Let's extract:
Within Cisco, You Will Collaborate Closely With:
- Cisco Silicon One engineering and architecture teams
- SONiC platform developers and open networking engineers
- Cisco software development and validation teams
- High Touch Operations and Service Delivery Managers
- Cisco Network Consulting Engineers and Architects
Externally, you will partner directly with the customer’s network platform engineering, infrastructure, and AI cluster networking teams.
We can add these as bullets under Responsibilities.
Now Minimum Qualifications: list:
- Bachelor’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)
- 10+ years of experience in networking, distributed systems, or hyperscale infrastructure
- Deep knowledge of data center networking architectures and large-scale routing environments
- Strong troubleshooting skills across software, hardware, and network protocols
- Experience working in large production environments with minimal supervision
- Core Technical Expertise (subcategories):
- SONiC and Open Networking: Deep hands-on experience with SONiC architecture and operations; Understanding of SAI, Redis DB model, containerized services, and control-plane architecture
- Linux Systems: Strong knowledge of Linux networking stack and kernel internals; Experience debugging network behavior using Linux tools and system-level diagnostics; Familiarity with Docker or Kubernetes-based service orchestration
- Programmable Silicon & Hardware Debugging: Experience working with merchant silicon or programmable ASIC platforms; Exposure to Cisco Silicon One architecture or similar programmable switching silicon; Ability to analyze packet forwarding pipelines and hardware counters
- AI / ML Networking: Experience supporting AI cluster networking or HPC fabrics; Knowledge of RoCE networking, congestion management, and performance optimization
- DevOps & Automation: Strong automation experience with Python and Linux tooling; Experience with CI/CD pipelines and automated infrastructure validation; Familiarity with open-source development workflows and Git-based collaboration
- Networking Protocol Expertise: Strong Working Knowledge Of BGP, ISIS, MPLS and Segment Routing, VXLAN / EVPN, IPv6; Data center leaf-spine fabrics; Platforms may include NCS5500 (Fretta), Catalyst 8000 / Spitfire, Nexus 3000/9000, and NCS1K.
We need to preserve all details. Could format as nested lists? The instruction: Use
- for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep flat list with detailed sentences. Might be okay to have sub-bullets using
- inside
- . But to keep simple, we can make each bullet a sentence covering multiple points. However we must preserve all substantive information; we can break into multiple bullets each covering a point.
Let's break down:
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)
- 10+ years of experience in networking, distributed systems, or hyperscale infrastructure
- Deep knowledge of data center networking architectures and large-scale routing environments
- Strong troubleshooting skills across software, hardware, and network protocols
- Experience working in large production environments with minimal supervision
- SONiC and Open Networking: Deep hands-on experience with SONiC architecture and operations; Understanding of SAI, Redis DB model, containerized services, and control-plane architecture
- Linux Systems: Strong knowledge of Linux networking stack and kernel internals; Experience debugging network behavior using Linux tools and system-level diagnostics; Familiarity with Docker or Kubernetes-based service orchestration
- Programmable Silicon & Hardware Debugging: Experience working with merchant silicon or programmable ASIC platforms; Exposure to Cisco Silicon One architecture or similar programmable switching silicon; Ability to analyze packet forwarding pipelines and hardware counters
- AI / ML Networking: Experience supporting AI cluster networking or HPC fabrics; Knowledge of RoCE networking, congestion management, and performance optimization
- DevOps & Automation: Strong automation experience with Python and Linux tooling; Experience with CI/CD pipelines and automated infrastructure validation; Familiarity with open-source development workflows and Git-based collaboration
- Networking Protocol Expertise: Strong working knowledge of BGP, ISIS, MPLS, Segment Routing, VXLAN/EVPN, IPv6; Data center leaf-spine fabrics; Platforms may include NCS5500 (Fretta), Catalyst 8000 / Spitfire, Nexus 3000/9000, and NCS1K.
Now Preferred Qualifications:
- Experience operating hyperscale cloud or web-scale infrastructure
- Hands-on experience with Cisco Silicon One-based systems
- Contributions to SONiC or other open networking projects
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include details from the posting, not just summary. But we can't be overly verbose; we need to include all details. However we can keep them as lists. We need to ensure we don't repeat job title as heading. So no heading like "Customer Delivery Architect". Good. We need to avoid duplication. Let's extract content. About the role: Could be the introductory paragraph(s) before "What You'll Do". That includes: Cisco is seeking a Customer Delivery Architect (CDA) to support one of the world’s largest hyperscale web customers in the Seattle area. This role is focused on next-generation data center networking built on SONiC and Cisco Silicon One, powering large-scale AI/ML and high-performance computing infrastructure. As part of Cisco’s Customer Experience (CX) organization, you will operate at the intersection of open networking software, programmable switching silicon, and hyperscale infrastructure operations. You will work directly with customer network platform teams and Cisco engineering to design, troubleshoot, and optimize SONiC-based data center fabrics running on Cisco hardware platforms. This role is ideal for engineers who enjoy going deep across the stack — from Linux kernel networking and containerized SONiC services to ASIC forwarding pipelines and AI cluster network design. We can put that as
under About the role. Responsibilities: The "What You'll Do" bullet list. Let's extract each bullet: - Act as the technical authority for SONiC deployments running on Cisco Silicon One platforms in large-scale production environments. - Provide architectural guidance and operational support for hyperscale data center fabrics supporting AI/ML workloads. - Troubleshoot complex issues across the stack including SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior. - Perform deep debugging and analysis using Silicon One SDK tools and ASIC telemetry to identify hardware and software interactions. - Support both production and pre-production validation environments running SONiC and Cisco platforms including NCS5500, Catalyst 8000, Nexus 3000/9000, and NCS1K. - Collaborate directly with Cisco silicon architects, SONiC development teams, and software engineering groups to resolve defects and improve platform capabilities. - Optimize network fabrics designed for AI/ML clusters using RDMA over Converged Ethernet (RoCE) and other high-performance transport mechanisms. - Guide the customer in adopting DevOps-driven operational models, including CI/CD pipelines for SONiC software validation and infrastructure automation. - Help implement observability, telemetry, and automated validation frameworks to improve reliability at hyperscale. - Act as a trusted technical advisor, building strong relationships with customer network engineering and infrastructure teams. We'll put each as
- for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep flat list with detailed sentences. Might be okay to have sub-bullets using
- inside
- . But to keep simple, we can make each bullet a sentence covering multiple points. However we must preserve all substantive information; we can break into multiple bullets each covering a point. Let's break down: Minimum Qualifications: - Bachelor’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience) - 10+ years of experience in networking, distributed systems, or hyperscale infrastructure - Deep knowledge of data center networking architectures and large-scale routing environments - Strong troubleshooting skills across software, hardware, and network protocols - Experience working in large production environments with minimal supervision - SONiC and Open Networking: Deep hands-on experience with SONiC architecture and operations; Understanding of SAI, Redis DB model, containerized services, and control-plane architecture - Linux Systems: Strong knowledge of Linux networking stack and kernel internals; Experience debugging network behavior using Linux tools and system-level diagnostics; Familiarity with Docker or Kubernetes-based service orchestration - Programmable Silicon & Hardware Debugging: Experience working with merchant silicon or programmable ASIC platforms; Exposure to Cisco Silicon One architecture or similar programmable switching silicon; Ability to analyze packet forwarding pipelines and hardware counters - AI / ML Networking: Experience supporting AI cluster networking or HPC fabrics; Knowledge of RoCE networking, congestion management, and performance optimization - DevOps & Automation: Strong automation experience with Python and Linux tooling; Experience with CI/CD pipelines and automated infrastructure validation; Familiarity with open-source development workflows and Git-based collaboration - Networking Protocol Expertise: Strong working knowledge of BGP, ISIS, MPLS, Segment Routing, VXLAN/EVPN, IPv6; Data center leaf-spine fabrics; Platforms may include NCS5500 (Fretta), Catalyst 8000 / Spitfire, Nexus 3000/9000, and NCS1K. Now Preferred Qualifications: - Experience operating hyperscale cloud or web-scale infrastructure - Hands-on experience with Cisco Silicon One-based systems - Contributions to SONiC or other open networking projects