Customer Delivery Architect(Remote)

About the role

This role is focused on next-generation data center networking built on SONiC and Cisco Silicon One, powering large-scale AI/ML and high-performance computing infrastructure. As part of Cisco’s Customer Experience (CX) organization, you will operate at the intersection of open networking software, programmable switching silicon, and hyperscale infrastructure operations.

Responsibilities

• Act as the technical authority for SONiC deployments running on Cisco Silicon One platforms in large-scale production environments.
• Provide architectural guidance and operational support for hyperscale data center fabrics supporting AI/ML workloads.
• Troubleshoot complex issues across the stack including SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior.
• Perform deep debugging and analysis using Silicon One SDK tools and ASIC telemetry to identify hardware and software interactions.
• Support both production and pre-production validation environments running SONiC and Cisco platforms including NCS5500, Catalyst 8000, Nexus 3000/9000, and NCS1K.
• Collaborate directly with Cisco silicon architects, SONiC development teams, and software engineering groups to resolve defects and improve platform capabilities.
• Optimize network fabrics designed for AI/ML clusters using RDMA over Converged Ethernet (RoCE) and other high-performance transport mechanisms.
• Guide the customer in adopting DevOps-driven operational models, including CI/CD pipelines for SONiC software validation and infrastructure automation.
• Help implement observability, telemetry, and automated validation frameworks to improve reliability at hyperscale.
• Act as a trusted technical advisor, building strong relationships with customer network engineering and infrastructure teams.

Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)
• 10+ years of experience in networking, distributed systems, or hyperscale infrastructure
• Deep knowledge of data center networking architectures and large-scale routing environments
• Strong troubleshooting skills across software, hardware, and network protocols
• Experience working in large production environments with minimal supervision

Core Technical Expertise

• SONiC and Open Networking
• Linux Systems
• Programmable Silicon & Hardware Debugging
• AI / ML Networking
• High-performance AI cluster fabrics
• RoCE networking
• Data center leaf-spine fabrics

Preferred Qualifications

• Experience operating hyperscale cloud or web-scale infrastructure
• Hands-on experience with Cisco Silicon One-based systems
• Contributions to SONiC or other open networking projects
• CCIE (Service Provider, Data Center, or Routing & Switching) or equivalent experience