Remote Dispatch Coordinator

What You'll Do

• Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
• Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
• Schedule emergency response and restoration services using our job management software.
• Collapse daily technician schedules and make real-time adjustments as priorities change.
• Follow up with customers throughout the restoration process to provide updates and exceptional service.
• Maintain detailed and accurate job documentation and data entry.
• Handle general customer inquiries, past service requests, and routine office communications.
• Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
• Assist with additional administrative and customer service responsibilities as needed.

What We're Looking For

• Calm and composed under pressure
• Friendly, compassionate, and customer-focused
• Highly organized with exceptional attention to detail
• An excellent communicator with outstanding phone etiquette
• Comfortable multitasking in a fast-paced environment
• Tech-savvy and capable of quickly learning scheduling and dispatch software
• Self-motivated and capable of working independently in a remote environment
• Reliable, dependable, and committed to delivering exceptional customer service
• A collaborative team player who communicates effectively with remote and field teams

Benefits

• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match and Profit Sharing
• Health, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance