Remote Disability Specialist (Advocate)

About the Opportunity

The Remote Disability Specialist (Advocate) supports health plan members through the Social Security disability process. This role manages member communication, coordinates with medical providers and government agencies, and ensures complete and accurate applications while providing proactive case support and maintaining regulatory compliance.

Responsibilities

• Serve as the primary contact for members, providing guidance and clarifying requirements.
• Build professional relationships with medical providers, Social Security offices, and government agencies.
• Collect, verify, and submit required documentation for disability applications.
• Manage assigned cases proactively and follow through until benefits are secured.
• Maintain accurate case records and track member progress across multiple systems.
• Follow HIPAA, data security, and applicable regulatory requirements.
• Communicate consistently with members and stakeholders throughout the disability process.

Requirements

• Minimum 2 years of customer service experience; social services, case management, or disability processing experience preferred.
• Fluent in English and Spanish, with strong verbal and written communication skills.
• Strong organizational, multitasking, and attention-to-detail skills.
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
• Patience, resilience, and professionalism when handling sensitive or challenging conversations.