Remote Data Entry

About the role

Connections in Ohio is looking for a Data Entry Specialist (DES) to join our team. As a Data Entry Specialist, you will be responsible for managing inbound documentation through the fax queue, ensuring timely and accurate processing, data entry, and routing of information that supports patient scheduling, billing, and clinical workflows. This is a temporary/PRN position.

Responsibilities

• Review and classify inbound faxed documents, including but not limited to clinical notes, diagnostic reports, insurance authorizations/denials, lab/pathology results, demographic sheets, medical records requests, radiology orders, and legal/workers' compensation/attorney paperwork
• Upload documents into patient charts, route to appropriate departments, or initiate follow-up workflows as required
• Locate and validate patient records and resolve duplicate accounts/records
• Enter and validate all required demographic information and insurance and billing details across all payer categories (Commercial/Government, Workers' Compensation, Auto/PI, Attorney/LOP, Self-Pay)
• Process and validate orders/referrals to ensure complete and accurate information (modality, body part, contrast, laterality, ICD-10 coding, urgency status, provider comments)
• Confirm referring provider details, submit provider update requests (RPDs), and ensure compliance with credentialing standards and payer regulations
• Initiate necessary follow-up with referring physicians and/or patients as required
• Support cross-functional administrative projects or department initiatives as assigned
• Participate in training, audits, and process improvement activities
• Provide backup coverage for related administrative workflows during high-volume periods or team member absences

Requirements

• High school diploma, or equivalent
• One (1) year customer service and/or data entry experience
• Working knowledge of Microsoft Office Suite; Outlook, Teams, Word, Excel, etc.
• Proficient using computer systems and typing
• Ability to successfully use a multi-level phone system, receiving a high volume of calls, at one time
• 21 years or older
• Valid Driver License (4 points or less)
• Reliable transportation and Auto Insurance

Qualifications

• Medical terminology background
• Two (2) years' customer service and data entry experience

Benefits

• Competitive benefits, including paid leave time
• 401k plan
• Opportunities for bonuses and promotions
• Generous referral program ($250 per person referred!)

Pay

DES $20.75 per hour, no experience needed. Paid training provided.