Remote Customer Success Coordinator

About the role

The Remote Customer Success Coordinator is an entry-level, full-time work-from-home position supporting customer communication, onboarding coordination, account follow-up, and routine service activities. This role is designed for an organized communicator who enjoys helping customers stay informed and ensuring requested next steps are completed.

Responsibilities

• Coordinate routine customer success activities and follow-up.
• Communicate with customers regarding service questions and next steps.
• Assist with customer onboarding and scheduling activities.
• Maintain accurate customer records in CRM systems.
• Track open customer requests and follow-up items.
• Document customer interactions and relevant updates.
• Help customers locate appropriate resources and information.
• Coordinate internal follow-up for unresolved customer requests.
• Monitor routine customer milestones and scheduled activities.
• Share customer updates with appropriate team members.
• Support an organized and positive customer experience.

Requirements

• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills.
• Friendly and professional customer-service approach.
• Strong organization and time-management abilities.
• Comfortable using CRM and digital communication platforms.
• Good attention to detail.
• Strong listening and follow-through skills.
• Ability to manage multiple routine customer requests.
• Willingness to learn customer success processes.
• Comfortable working independently in a remote environment.

Benefits

• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work environment.
• Structured onboarding and role training.
• Virtual communication and collaboration tools.
• Clearly defined customer success workflows.

Pay

$5,600 - $6,050 USD per month