Remote Customer Service Representative – Healthcare

Remote After Training | Erie, PA Area Only. Paid ~3‑week in‑person training in Erie, PA required before transitioning to remote work.

About the role

At Expivia, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional experiences every day. We're looking for compassionate, detail‑oriented professionals near Erie, PA to join our growing patient support team. After a hands‑on training period at our Erie office, you'll transition to a fully remote role — helping patients, families, and healthcare partners get the information and support they need. If you enjoy problem‑solving and making a difference every day, we'd love to hear from you.

Pay

$14–$15.50 per hour, based on experience. Competitive Pay: $12.50–$15.00 per hour.

Schedule

Full‑Time, Monday–Friday.

Benefits

• Remote work after training
• Paid in‑person training (approx. 3 weeks, Erie, PA)
• No cold calling, no sales
• Health insurance available after 60 days
• Paid holidays
• Supportive leadership & team environment
• Ongoing coaching & development
• Career growth opportunities

Responsibilities

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families