Remote Customer Service Representative (Connecticut Residents Only)

About the role

At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day. We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.

Responsibilities

• Professionally answer inbound customer inquiries.
• Listen carefully to understand each customer's needs.
• Provide accurate information and connect customers with available community resources.
• Research programs and services to best assist callers.
• Accurately document customer interactions.
• Maintain confidentiality while following company procedures.
• Deliver an outstanding customer experience on every interaction.

What We're Looking For

• Passionate about helping others.
• Excellent communicators and active listeners.
• Patient, empathetic, and solution-oriented.
• Comfortable using multiple computer applications.
• Dependable, organized, and detail-oriented.
• Self-motivated and successful working remotely.

Minimum Qualifications

• High School Diploma or GED required.
• Must currently reside in the state of Connecticut.
• Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
• Strong computer and data entry skills.
• Excellent verbal and written communication skills.
• Reliable high-speed internet and a dedicated, distraction-free home workspace.

Benefits

• 100% Remote Position
• Competitive Pay: $18.00–$19.50 per hour
• Paid Training from Day One
• Health Insurance Available
• Paid Holidays
• Supportive Leadership & Team Environment
• Ongoing Coaching & Development
• Career Growth Opportunities