Remote Customer Service Representative - Call Center | Kansas
100% remote, full-time position open to Kansas residents only.
About the role
We're hiring Remote Customer Service Representatives to join our Non-Emergency Medical Transportation (NEMT) team. You'll answer inbound calls from members across the United States and help them arrange transportation to medical appointments and healthcare services. You don't need previous healthcare or transportation experience to be successful. If you're dependable, comfortable talking with people, have strong computer skills, and enjoy helping others, we'll provide the training and support you need to learn the role.
Responsibilities
- Answer inbound customer service calls in a professional, friendly manner
- Help members schedule transportation to medical appointments
- Make changes to existing transportation reservations
- Process ride cancellations and updates
- Verify member and trip information
- Enter accurate information into computer systems
- Communicate with transportation providers and healthcare facilities
- Listen carefully to customer needs and provide appropriate solutions
- Document customer interactions accurately
- Follow established procedures, client requirements, and compliance standards
- Maintain excellent customer service while working in a fast-paced call center environment
Requirements
- Must currently live in the state of Kansas
- High school diploma or GED
- Basic computer skills
- Reliable internet connection
- Ability to work from a secure, quiet home workspace
- Strong verbal communication and active listening skills
- Reliable attendance and punctuality
Preferred Qualifications
Previous experience in any of the following is a plus, but not required:
- Customer service
- Call center or contact center
- Inbound call center
- Healthcare
- Medical office
- Patient services
- Member services
- Transportation
- Scheduling
- Dispatch
- Insurance
- Retail or hospitality
If you have strong customer service skills but don't have healthcare or call center experience, we still encourage you to apply.
Skills
We're looking for people who are:
- Dependable and reliable
- Comfortable talking with customers by phone
- Patient and empathetic
- Good listeners
- Detail-oriented
- Comfortable using computers and learning new software
- Able to multitask between multiple computer systems
- Comfortable following established procedures
- Professional when handling difficult or emotional conversations
- Able to work independently in a remote environment
Benefits
- 100% Work From Home
- Paid Training
- Full-Time Employment
- Supportive Team Environment
- Structured Training and Ongoing Coaching
- Meaningful, Purpose-Driven Work
- Opportunity to Serve Members Nationwide
- Paid time off
- Paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) / retirement benefits
Pay
$11/hour to start, then $12/hour guaranteed after 90 days.
Schedule
- Full-Time
- Available schedules may include day shifts, evening shifts, and weekend availability
Why This Job Matters
Every day, people depend on transportation to get to doctors' appointments, medical treatments, therapy, and other essential healthcare services. When you answer the phone, schedule a ride, solve a problem, or help someone navigate a change to their transportation, you're helping remove a barrier to healthcare. You don't just answer calls. You help keep healthcare moving.