Remote Customer Service Representative

About the role

Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

Responsibilities

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

Requirements

• Must live in Wisconsin.
• Must pass a background screening.
• Be at least 18 years old.
• Have a GED or High School Diploma.
• Be legally permitted to work in the United States.
• Have cable or fiber internet service only (no dial‑up, DSL, satellite or cellular) with 25 Mbps download / 10 Mbps upload and ping rate < 100 ms.
• Have a private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours.

Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
• Ability to navigate multiple systems and maintain a positive attitude under pressure.
• Quick‑thinking problem solver.
• Self‑motivated with a strong work ethic and effective time management in a home office setting.
• Minimum 1 year of customer service or sales experience, including at least 6 months in a call‑center virtual setting.

Benefits

• Paid personal time off.
• Paid sick time.
• Health, vision, and dental benefits.
• 401(k) with matching contributions.
• Tuition reimbursement program.

Pay

Career paths start between $14.50 and $15/hr plus bonus.

Schedule

12 weeks of paid training with consistent 8‑hour shifts scheduled between Sunday and Saturday, 07:00 AM – 01:00 AM CST. After training, 8‑hour shifts any day of the week, including weekends and holidays, between 07:00 AM – 01:00 AM CST.