Remote Customer Service Representative

About the role

This position is for wireless customer service, handling mainly inbound calls from people looking for assistance with their wireless accounts. You can expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

What you'll do

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Process orders, update accounts, and maintain records
• Effectively multitask with strong attention to detail

Qualifications

• Must live in Iowa
• At least 18 years old
• GED or High School Diploma
• Legally permitted to work in the United States
• Must pass a background screening

Required experience & skills

• Minimum 1 year in a customer service or sales role
• Minimum 6 months in a call center virtual setting
• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
• Ability to navigate multiple systems and maintain a positive attitude under pressure
• Quick-thinking problem solver
• Self-motivated with a strong work ethic and effective time management in a home office setting

Schedule

• Available for 12 weeks of paid training
• Consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST

Remote environment requirements

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download / 10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours

Benefits

• Paid personal time off
• Paid sick time
• Health/vision/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

Pay

Career paths start between $14.50 and $15/hr plus bonus.