Remote Customer Service Representative

Career paths start between $14.50 and $15/hr plus bonus.

About the role

This position is for wireless customer service, handling mainly inbound calls from people looking for assistance with their wireless accounts. You can expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Calls will require processing orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

Requirements

• Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
• Must live in one of the following states: Alabama, Georgia, North Carolina, South Carolina, Texas, Wisconsin, Iowa

Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
• Ability to navigate multiple systems and maintain a positive attitude under pressure
• Quick-thinking problem solver
• Self-motivated with a strong work ethic and effective time management in a home office setting

Remote Work Requirements

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download / 10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours

Benefits

• Paid personal time off
• Paid sick time
• Health, vision, and dental benefits
• 401k with matching contributions
• Tuition reimbursement program

Pay

$14.50 – $15/hr plus bonus

Schedule

• 8-hour shifts, any day of the week (including weekends and holidays), between 07:00AM – 01:00AM CST
• 12 weeks of paid training with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST