Remote Customer Service Manager

About the role

The Customer Service Manager builds and maintains long-term, profitable relationships with assigned accounts, serving as the primary contact. They understand customer needs, identify growth opportunities, and develop tailored account plans in collaboration with cross-functional teams such as Commercial, Supply Chain, and Logistics to ensure seamless delivery of products and services while proactively addressing issues.

Responsibilities

• Analyze customer objectives and challenges, recommending solutions.
• Spot opportunities for new products or process improvements.
• Support sustainable pricing strategies.
• Act as the voice of the customer, sharing insights to drive innovation and continuous improvement.

Requirements

• Bachelor’s degree or equivalent experience.
• Proven account management skills.
• Excellent communication and problem-solving abilities.
• Customer-centric mindset.

Qualifications

• Strong interpersonal skills.
• Industry knowledge preferred to effectively manage diverse customer relationships.