Remote Customer Operations Manager

Key Responsibilities

• Manage and oversee daily transportation operations to ensure timely and efficient movement of freight.
• Cook up transportation activities across multiple locations, customers, carriers, and operational teams.
• Maintain strong relationships with carriers, customers, vendors, and internal stakeholders.
• Coordinate with dispatch teams, drivers, warehouse personnel, and logistics partners to resolve operational issues.
• Monitor transportation performance metrics, including on-time delivery, service quality, cost efficiency, and customer satisfaction.
• Identify opportunities to improve transportation processes, reduce costs, and increase operational efficiency.
• Manage carrier performance by reviewing service levels, compliance, capacity, and reliability.
• Assist with route planning, load optimization, scheduling, and transportation planning.
• Analyze transportation data and prepare operational reports for leadership review.
• Handle shipment exceptions, delays, damages, and service issues while providing timely resolutions.
• Ensure transportation activities comply with company policies, safety standards, customer requirements, and applicable regulations.
• Support contract carriers and transportation partners with operational guidance and issue resolution.
• Review transportation costs and identify opportunities for savings and process improvements.
• Collaborate with Sales, Customer Service, Procurement, Warehousing, and Operations teams to support business goals.
• Assist with implementing new transportation strategies, technology improvements, and process enhancements.
• Maintain accurate transportation records, documentation, and performance reports.
• Provide leadership, guidance, and support to transportation coordinators and operational staff.
• Participate in meetings, training sessions, and continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Transportation, or a related field preferred.
• 3+ years of experience in transportation management, logistics operations, freight management, or supply chain coordination.
• Strong understanding of transportation operations, carrier management, and freight movement processes.
• Experience managing transportation schedules, shipments, and operational priorities.
• Excellent communication, negotiation, and relationship management skills.
• Strong problem-solving abilities with the ability to make decisions under pressure.
• Experience analyzing transportation data, reports, and performance metrics.
• Proficiency with Microsoft Office 365, including Excel, Word, Outlook, Teams, and PowerPoint.
• Experience using transportation management systems (TMS), logistics software, or ERP platforms.
• Ability to manage multiple projects and priorities in a remote environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Commitment to providing excellent customer service and operational support.

Preferred Qualifications

• Experience working in third-party logistics (3PL), freight brokerage, trucking, or supply chain operations.
• Knowledge of DOT regulations, transportation compliance, and safety requirements.
• Experience with transportation management systems such as Oracle Transportation Management, SAP Transportation Management, MercuryGate, or similar platforms.
• Experience managing national transportation networks.
• Strong knowledge of carrier sourcing, rate negotiations, and freight cost optimization.
• Experience leading transportation improvement initiatives.
• Previous experience supervising transportation coordinators or operations teams.