Remote - Customer Care – Travel & Hospitality

About the role

Supporting customers in the travel and hospitality industry, this role involves handling inquiries, providing assistance, and resolving issues through various communication channels.

Responsibilities

• Handle customer inquiries via phone, email, and live chat
• Resolve customer complaints and provide satisfactory solutions
• Process bookings and cancellations according to company policies
• Follow up with customers to ensure satisfaction and gather feedback
• Collaborate with internal teams to resolve complex customer issues

Requirements

• At least 1 year of experience in customer service
• Strong problem-solving skills and ability to remain calm under pressure
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Qualifications

• Bachelor's degree in a related field or equivalent work experience
• Experience with CRM systems
• Knowledge of travel and hospitality industry terminology

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Microsoft Office Suite proficiency

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities

Pay

$20 - $25 per hour

Schedule

Variable, typically 40 hours per week