Hospitality Customer Service – Hotel Reservations (Remote)

About the role

Join our dynamic team of customer service professionals at [Company Name]. We are seeking a Hospitality Customer Service – Hotel Reservations position that can work remotely from Seattle, Washington. This role involves managing hotel reservations and providing exceptional customer service.

Responsibilities

• Handle incoming calls and emails related to hotel reservations
• Process and confirm reservations, ensuring accuracy and efficiency
• Communicate effectively with guests and colleagues to resolve issues and provide assistance
• Adhere to company policies and procedures regarding reservations and customer service

Requirements

• At least 1 year of experience in customer service or a related field
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of hotel reservation systems and processes

Qualifications

• Bachelor's degree in hospitality management, customer service, or a related field (not required)
• Experience with call center operations or similar environments
• Excellent problem-solving and decision-making skills

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills
• Ability to work flexible hours

Benefits

We offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $40,000 - $50,000 annually, commensurate with experience.

Schedule

This is a full-time position with flexible working hours to accommodate remote work.