Remote CSR – NJ Residents Only

About the role

We are seeking dependable Remote Customer Service Representatives for a full-time opportunity supporting customers with questions related to applications, eligibility, and healthcare coverage. This Remote CSR role is open to New Jersey residents only, and residency will be verified. The position offers paid training, ongoing coaching, and a supportive remote work environment designed to help representatives succeed. Successful candidates will be professional, reliable, detail-oriented, and comfortable handling a high volume of inbound calls while navigating multiple systems. This role is ideal for individuals who can work independently from home, follow detailed procedures, and maintain accuracy and confidentiality.

Responsibilities

• Answer inbound customer calls and provide courteous, professional support.
• Assist customers with questions related to applications, eligibility, and healthcare coverage.
• Enter, update, process, and document customer information accurately in required systems.
• Follow established policies, scripts, procedures, and compliance guidelines.
• Navigate multiple computer systems while assisting customers in real time.
• Escalate complex questions or issues to the appropriate support resource when needed.

Pay

• $18.00 per hour for English‑speaking representatives.
• $19.00 per hour for English/Spanish bilingual representatives.

Benefits

• Paid training and ongoing coaching.
• Supportive remote work environment.
• For temporary assignments lasting 13 weeks or longer: major medical, dental, vision, 401k, and any statutory sick pay where required.

Schedule

• Full‑time, temporary contract position with temp‑to‑hire possibility.
• 40 hours per week.
• Remote work‑from‑home for New Jersey residents only.
• Must have full availability between 8:00 AM and 8:00 PM ET, Monday through Sunday; candidates may be assigned any shift within those hours, including Saturdays and Sundays.
• Specific work schedules will be assigned based on business needs.
• Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET; candidates must be on camera throughout training and maintain reliable attendance.