Remote Credit Balance Specialist

About the role

This position is eligible for medical, dental, vision, and 401(k). It is a contract-to-hire opportunity with multiple openings for a growing healthcare organization. Candidates with strong healthcare revenue cycle experience, including credit balances, denials, appeals, insurance follow-up, or A/R ownership, are encouraged to apply. Stable work history and demonstrated ownership of accounts are highly preferred.

Responsibilities

• Review and resolve assigned patient and insurance credit balance accounts
• Research account activity to determine appropriate refunds or adjustments
• Analyze payment postings, write-offs, and reimbursement transactions for accuracy
• Process patient and third-party refunds in accordance with payer and regulatory guidelines
• Interpret EOBs and remittance advice to determine appropriate account resolution
• Document account activity thoroughly and maintain accurate records within the billing system
• Maintain a high level of accuracy while meeting productivity and quality expectations
• Identify recurring trends and communicate findings to leadership when appropriate

Requirements

• Minimum of 1 year of healthcare credit balance, insurance collections, or revenue cycle experience
• Experience working within hospital or physician billing environments
• Ability to interpret Explanation of Benefits (EOBs), Remittance Advices (RAs), and coordination of benefits
• Working knowledge of government and commercial insurance payers
• Familiarity with Epic or other electronic medical record and billing systems preferred
• Strong attention to detail and excellent organizational skills
• Self-motivated with the ability to manage priorities independently
• Positive attitude and strong communication skills

Qualifications

• Minimum of 1 year of healthcare credit balance, insurance collections, or revenue cycle experience
• Experience working within hospital or physician billing environments
• Ability to interpret Explanation of Benefits (EOBs), Remittance Advices (RAs), and coordination of benefits
• Working knowledge of government and commercial insurance payers
• Familiarity with Epic or other electronic medical record and billing systems preferred
• Strong attention to detail and excellent organizational skills
• Self-motivated with the ability to manage priorities independently
• Positive attitude and strong communication skills

Skills

• Strong analytical skills
• Experience reviewing account activity
• The ability to independently manage assigned workloads in a fast-paced revenue cycle environment

Benefits

• Medical
• Dental
• Vision
• 401(k)

Pay

$20–$22/hour (Higher rates may be considered based on experience.)

Schedule

Full-time, Monday–Friday

Flexible start times available after training (between 7:00 AM–9:00 AM ET)

Two weeks of paid training provided