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Remote - Contact Center Representative - IHA Scheduling Team

Advantmed · United States · 2 wk ago
RemoteRemoteCustomer Service$15–$17/hrFull-time

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver capabilities including risk analytics, NCQA-certified HEDIS® software, medical record retrieval, abstraction, risk adjustment coding, and provider education.

About the role

The ideal candidate has 2+ years of call center experience in a target-driven environment. Outbound sales experience is a plus. You will handle inbound and outbound calls to schedule no-cost In-Home Health Assessments, engage with members, address needs or complaints, and ensure customers feel supported and valued.

Responsibilities

  • Answer or make calls to members to book appointments for In-Home Health Assessments.
  • Learn about and address customer needs, complaints, or other service issues.
  • Respond efficiently and accurately to callers, explain solutions, and ensure customers feel supported.
  • Engage in active listening, confirm or clarify information, and diffuse angry clients as needed.
  • Build lasting relationships with customers and team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately.
  • Strive to meet or exceed call center metrics while providing excellent customer service.
  • Make recommendations for products or services that suit client needs.
  • Participate in training and learning opportunities to expand knowledge of the company and position.
  • Be available for on-camera meetings as needed.
  • Adhere to all company policies and procedures.
  • Perform additional ad-hoc tasks as assigned by the Call Center Supervisor.

Requirements

  • Outgoing personality and sales approach.
  • Solid work history with recognition or promotions.
  • Ability to thrive in a fast-paced, energetic environment while multitasking.
  • Customer service or related experience is a plus.
  • Ability to collaborate and be a team player.
  • Proficiency in various software and data entry, including MS Office.
  • Typing speed of 40 WPM (60 WPM preferred).
  • Strong communication and time management skills.
  • Ability to demonstrate customer empathy and build connections with diplomacy.
  • Problem-solving skills, creativity, and ability to escalate issues.
  • Honesty, integrity, and professionalism.
  • Excellent attendance and work record.
  • Ability to professionally articulate customer call scripts.
  • Exceptional customer service and active listening skills.
  • Ability to empathize and manage personal emotions.
  • Strong oral and written communication skills; correct spelling is a must.
  • Strong computer skills and working knowledge of MS Office (Word, Excel, Outlook).
  • Flexibility with schedule (6 AM – 6 PM PST, Monday through Friday, possible Saturday hours).

Qualifications

  • 2+ years of call center experience in a target-driven environment.
  • Bilingual proficiency in English and Spanish (mandatory).
  • Windows 11 Pro laptop or desktop with video-calling capabilities and a high-speed, stable internet connection.
  • Eligibility to work and perform job responsibilities within the United States.

Pay

$15–$17/hour.

Benefits

  • Paid Time Off (PTO).
  • Health benefits.

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