Contact Center Representative I - Remote

About the Role

Living the Accuserve values—Communicating and Connecting, Doing the Right Thing, Compassionately Serve, Courageously Making an Impact, and Staying Curious—the Customer Communication Specialist is responsible for handling inbound and outbound calls from insurance partners, members, insureds, contractors, and carriers. You will receive, review, and process claims regarding losses incurred by members. This role operates in a call center environment and requires a high level of empathy, customer service, and attention to detail while assisting callers.

We’re looking for individuals who are eager to learn, grow, and contribute long-term. This role is ideal for someone who thrives in a fast-moving team, wants to make meaningful contributions, and is excited about building a future with us. If you’re motivated, open to feedback, and ready to take on challenges, this is the place for you.

This role isn’t for you if: You prefer just getting by instead of striving to improve, avoid challenges, are not open to feedback, or struggle in a fast-paced, high-energy environment.

Responsibilities

• Handle inbound and outbound calls with policyholders to set up services directed by carrier partners.
• Clearly communicate the value of our services and build trust with callers.
• Establish rapport and set expectations about the claims process.
• Pair homeowners with contractor partners to assist with their claims.
• Accurately document claims in the system and move claims forward as far as possible.
• Meet or exceed established quality and department goals.
• Maintain a high level of professionalism with customers and colleagues.
• Adhere to assigned work schedules and meet work commitments reliably.
• Collaborate with peers, supervisors, and other staff to achieve organizational goals.
• Cross-train in other departments and take on additional tasks as assigned.
• Work overtime as expected, especially during high-volume or catastrophic claim periods.

Requirements

• High school diploma or equivalent combination of education and experience.
• Reliable high-speed home broadband internet service.
• Previous experience in a call center environment or with claims is a plus.
• Ability to work nights, weekends, and overtime during high-volume or catastrophic claim periods.
• Strong communication and interpersonal skills, with the ability to handle conflict professionally.
• Attention to detail and flexibility to adapt to various situations.
• Proficiency with technologies such as Microsoft Office Suite, laptops, tablets, and applications.

About Accuserve

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help navigate the insurance landscape. Our culture is grounded in compassion and guided by our values: Communicating and Connecting, Doing the Right Thing, Compassionately Serve, Courageously Making an Impact, and Staying Curious.

Pay

$17/hour plus performance incentives.