Remote, Contact Center Representative - IHA Scheduling Team (6501)

About the role

The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment. Experience working in an outbound sales process is a plus. Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction. Good time manager. Ability to multitask and work in a challenging environment. Ready to learn and grow. Go-getter mindset.

Responsibilities

• Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
• Learn about and address customer needs, complaints, or other service issues
• Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed
• Building lasting relationships with customers and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
• Making sales or recommendations for products or services that suit client needs better
• Taking part in training and other learning opportunities to expand knowledge of the company and position
• To be available on meetings on camera as and when needed
• Adhering to all company policies and procedures
• Additional ad-hoc tasks as assigned by the Call Center Supervisor

Requirements

• Outgoing personality and sales approach
• Solid work history, citing any recognition and promotion
• Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
• Customer service or other directly related experience is a plus
• Ability to collaborate and be a team player
• Variety of software and data entry proficiency, including MS Office
• Ability to type 40Wpm, 60Wpm is preferred
• Strong communication and time management skills
• Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
• Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
• Honesty and integrity

Skills

• Outgoing personality and sales approach
• Solid work history, citing any recognition and promotion
• Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
• Customer service or other directly related experience is a plus
• Ability to collaborate and be a team player
• Variety of software and data entry proficiency, including MS Office
• Ability to type 40Wpm, 60Wpm is preferred
• Strong communication and time management skills
• Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
• Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
• Honesty and integrity

Benefits

Commensurate with experience, not specified, N/A, varies, TBD