Remote Collections Representative (UT, 9/7 Start Date)

About the role

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform.

This is a work-from-home position that can be performed remotely within a 60-mile radius of Draper, Utah. PROG is dedicated to providing people with opportunity for inclusive collaboration, innovation, and development.

Responsibilities

• Handle outbound and inbound calls to collect on past-due accounts
• Provide top-tier support and service to our customers

Requirements

• Customer service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency; ability to work with multiple software applications/screens simultaneously
• Phone experience in a customer service or call center environment
• High school diploma or GED equivalent; must be 18 years or older
• Must be located within a 60-mile radius of Draper, UT
• Designated home-based workspace, preferably quiet and free from distractions
• Wired internet connection with minimum speeds of 10 mbps download and 4 mbps upload (wireless, DSL, and satellite ISPs are not compatible)
• Openness to learning and adapting as roles and workflows evolve with AI-enabled tools

Schedule

• Start Date: Monday, September 7, 2026
• Virtual Training: 5 weeks, full-time, mandatory, Monday–Friday, 8:30 AM–5:00 PM (100% attendance required)
• Full-Time Shifts Available: Monday through Friday, either 10:30 AM–7:00 PM or 11:30 AM–8:00 PM
• Saturdays Required: 6:30 AM–3:00 PM

Pay

• Base pay: $17.00/hour
• Monthly bonus opportunities
• Verified Spanish fluency qualifies for a 5% hourly pay increase

Benefits

• Competitive compensation package
• Full health benefits: medical, dental, vision, life insurance
• Paid parental leave
• Company-matched 401k
• Paid time off, paid holidays, and paid volunteer hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition reimbursement
• Charitable gift matching
• Job-required equipment and services provided