Remote Collections Representative (El Paso, 9/7 Start Date)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform.

About the role

This role is a work-from-home position and can be performed remotely within a 60-mile radius of El Paso, Texas. Progressive Leasing is hiring Remote Collections Representatives to help grow our company and ensure our mission is achieved.

PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. We are a team of customer assistance experts crucial to operational excellence and world-class customer experience. You are an excited professional who values hard work and fun, seeking an organization with an amazing corporate culture, competitive pay, and opportunities to make an impact.

Responsibilities

• Responsible for outbound and inbound calls, collecting on accounts that are past due
• Provide top-tier support and service to our customers

Requirements

• Customer service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• Must be located within a 60-mile radius of El Paso, TX
• Must have a designated home-based workspace (preferably quiet and free from distractions)
• Must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
• AI-enabled tools are already part of how work gets done, and we value people who are curious, adaptable, and open to learning as roles evolve

Schedule

• Start Date: Monday, September 7, 2026
• Virtual Training: 5 weeks, full-time, mandatory, Monday–Friday, 8:30 AM–5:00 PM (100% attendance required)
• Full-Time Shifts Available: Monday through Friday, either 10:30 AM–7:00 PM or 11:30 AM–8:00 PM
• Saturdays Required: 6:30 AM–3:00 PM

Pay

• $14.25/hour + monthly bonus
• Verified Spanish fluency receives a 5% hourly pay increase

Benefits

• Competitive compensation
• Full health benefits: medical, dental, vision, life insurance + paid parental leave
• Company-matched 401k
• Paid time off + paid holidays + paid volunteer hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition reimbursement
• Charitable gift matching
• Job-required equipment and services provided