Remote Centralized Scheduler
Zeiders Enterprises, Inc. · National City, CA · 1 mo ago
RemoteRemoteManagementFull-time
We need to output HTML fragment with sections only if real content. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate: EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Job Title line: "Remote Centralized Scheduler" - we don't output heading.
First paragraph: "This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.** Shift: Sunday - Thursday, 6:00AM - 3:00PM CEST / 12:00AM - 9:00AM EST"
We can treat that as part of About the role or maybe Schedule? It includes shift times. Since we have a Schedule section only if posting actually states them. It does state shift times. So we can include a Schedule section with that info.
But also there is a line: "Summary Remote Centralized Schedulers are part of a telework team who staff a remote call center scheduling remote counseling appointments. Centralized Schedulers schedule clinical counseling appointments for clients using calendar software that allows the scheduler to view all counselors’ schedules and provide information and referral services when appropriate. This position is remote but must be located within commutable distance of a military installation for the purposes of CAC issuance. Centralized Schedulers will work normal business hours within their area of operation. It may be necessary to adjust work shifts on occasion to ensure consistent coverage. This will be scheduled ahead of time in partnership with each Centralized Scheduler."
That's about the role.
Then "Essential Duties And Responsibilities" list.
Then "Supervisory Responsibilities This job has no supervisory responsibilities." Could be omitted? It's a statement but not a section; we could include under Responsibilities maybe? But we can include a short note maybe under Responsibilities? However we should not create sections with filler. It's a statement; we could include under Responsibilities as a sentence: "This job has no supervisory responsibilities." That's substantive.
Then "Required Qualifications" list.
Then "Preferred Qualifications" list.
Then "Other Requirements" list.
Then "Competencies" list with sub-bullets.
Then "Physical Demands:" and "Work Environment:" paragraphs.
Then "Zeiders Enterprises, Inc. is an Equal Opportunity Employer" - boilerplate EEO, remove.
Then "Compensation is based on geographic location and experience. Wages are available upon request." That's Pay info but vague: "Compensation is based on geographic location and experience. Wages are available upon request." This is not specific numbers; but it's still stating that pay varies. According to instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here they state compensation is based on geographic location and experience, wages available upon request. That's somewhat vague but it's still stating that pay is not fixed; it's like "commensurate with experience". The instruction says never create Pay section unless posting actually states them. It does state something about compensation, albeit vague. But the instruction says never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The phrase "Compensation is based on geographic location and experience. Wages are available upon request." is similar to "commensurate with experience". So we should NOT create a Pay section because it's filler/placeholder. So we omit Pay.
Benefits: not mentioned. So no Benefits section.
Schedule: we have shift times, so we can create Schedule section.
Now we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we only include those with real content.
We have About the role (summary). Responsibilities (essential duties). Requirements? Could combine Required Qualifications and Other Requirements? The instruction says use headings like Requirements, Qualifications, Skills. We need to decide mapping.
We have Required Qualifications (hard requirements). Preferred Qualifications (preferred). Other Requirements (citizenship, background check, etc). Competencies (skills). Physical Demands and Work Environment could be part of Requirements or maybe separate but we don't have headings for those; we could include under Requirements as paragraphs.
We need to avoid creating thin sections. So we could have:
- About the role (h3)
- Responsibilities (h3)
- Requirements (h3) - include Required Qualifications, Other Requirements, Physical Demands, Work Environment maybe.
- Qualifications (h3) - maybe Preferred Qualifications? Or we could treat Required Qualifications as Requirements and Preferred as Qualifications. But we already used Requirements for required qualifications; maybe better: Requirements = Required Qualifications + Other Requirements + Physical Demands + Work Environment. Qualifications = Preferred Qualifications. Skills = Competencies.
But we need to ensure we don't duplicate.
Let's outline:
About the role: combine the initial summary paragraph(s) about role, shift? Actually shift goes to Schedule.
Responsibilities: Essential Duties And Responsibilities list + supervisory note.
Requirements: Required Qualifications (list), Other Requirements (list), Physical Demands, Work Environment.
Qualifications: Preferred Qualifications (list).
Skills: Competencies (list of competencies with sub-items). Could be a
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate: EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Job Title line: "Remote Centralized Scheduler" - we don't output heading.
First paragraph: "This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.** Shift: Sunday - Thursday, 6:00AM - 3:00PM CEST / 12:00AM - 9:00AM EST"
We can treat that as part of About the role or maybe Schedule? It includes shift times. Since we have a Schedule section only if posting actually states them. It does state shift times. So we can include a Schedule section with that info.
But also there is a line: "Summary Remote Centralized Schedulers are part of a telework team who staff a remote call center scheduling remote counseling appointments. Centralized Schedulers schedule clinical counseling appointments for clients using calendar software that allows the scheduler to view all counselors’ schedules and provide information and referral services when appropriate. This position is remote but must be located within commutable distance of a military installation for the purposes of CAC issuance. Centralized Schedulers will work normal business hours within their area of operation. It may be necessary to adjust work shifts on occasion to ensure consistent coverage. This will be scheduled ahead of time in partnership with each Centralized Scheduler."
That's about the role.
Then "Essential Duties And Responsibilities" list.
Then "Supervisory Responsibilities This job has no supervisory responsibilities." Could be omitted? It's a statement but not a section; we could include under Responsibilities maybe? But we can include a short note maybe under Responsibilities? However we should not create sections with filler. It's a statement; we could include under Responsibilities as a sentence: "This job has no supervisory responsibilities." That's substantive.
Then "Required Qualifications" list.
Then "Preferred Qualifications" list.
Then "Other Requirements" list.
Then "Competencies" list with sub-bullets.
Then "Physical Demands:" and "Work Environment:" paragraphs.
Then "Zeiders Enterprises, Inc. is an Equal Opportunity Employer" - boilerplate EEO, remove.
Then "Compensation is based on geographic location and experience. Wages are available upon request." That's Pay info but vague: "Compensation is based on geographic location and experience. Wages are available upon request." This is not specific numbers; but it's still stating that pay varies. According to instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here they state compensation is based on geographic location and experience, wages available upon request. That's somewhat vague but it's still stating that pay is not fixed; it's like "commensurate with experience". The instruction says never create Pay section unless posting actually states them. It does state something about compensation, albeit vague. But the instruction says never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The phrase "Compensation is based on geographic location and experience. Wages are available upon request." is similar to "commensurate with experience". So we should NOT create a Pay section because it's filler/placeholder. So we omit Pay.
Benefits: not mentioned. So no Benefits section.
Schedule: we have shift times, so we can create Schedule section.
Now we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we only include those with real content.
We have About the role (summary). Responsibilities (essential duties). Requirements? Could combine Required Qualifications and Other Requirements? The instruction says use headings like Requirements, Qualifications, Skills. We need to decide mapping.
We have Required Qualifications (hard requirements). Preferred Qualifications (preferred). Other Requirements (citizenship, background check, etc). Competencies (skills). Physical Demands and Work Environment could be part of Requirements or maybe separate but we don't have headings for those; we could include under Requirements as paragraphs.
We need to avoid creating thin sections. So we could have:
- About the role (h3)
- Responsibilities (h3)
- Requirements (h3) - include Required Qualifications, Other Requirements, Physical Demands, Work Environment maybe.
- Qualifications (h3) - maybe Preferred Qualifications? Or we could treat Required Qualifications as Requirements and Preferred as Qualifications. But we already used Requirements for required qualifications; maybe better: Requirements = Required Qualifications + Other Requirements + Physical Demands + Work Environment. Qualifications = Preferred Qualifications. Skills = Competencies.
But we need to ensure we don't duplicate.
Let's outline:
About the role: combine the initial summary paragraph(s) about role, shift? Actually shift goes to Schedule.
Responsibilities: Essential Duties And Responsibilities list + supervisory note.
Requirements: Required Qualifications (list), Other Requirements (list), Physical Demands, Work Environment.
Qualifications: Preferred Qualifications (list).
Skills: Competencies (list of competencies with sub-items). Could be a with each competency as - and maybe sublist? But we can just list each competency as
- with description.
Schedule: Shift details.
We must not include boilerplate like EEO, etc.
We must preserve all substantive information. Let's extract.
First, About the role: The text after "Summary" up to before "Essential Duties And Responsibilities". Let's capture:
"Remote Centralized Schedulers are part of a telework team who staff a remote call center scheduling remote counseling appointments. Centralized Schedulers schedule clinical counseling appointments for clients using calendar software that allows the scheduler to view all counselors’ schedules and provide information and referral services when appropriate. This position is remote but must be located within commutable distance of a military installation for the purposes of CAC issuance. Centralized Schedulers will work normal business hours within their area of operation. It may be necessary to adjust work shifts on occasion to ensure consistent coverage. This will be scheduled ahead of time in partnership with each Centralized Scheduler."
We'll put that in
.
Now Responsibilities: The list after "Essential Duties And Responsibilities Remote Centralized Schedulers shall perform remote centralized scheduling functional tasks telephonically or via email." Then each duty separated by periods. We'll convert to
- .
List items:
- Receive, screen, schedule and direct callers requesting remote clinical counseling services as well as scheduling appointments with a remote counselor in the assigned area where the client is physically located.
- Correspond with clients, including ensuring paperwork is completed and returned and uploaded into a centralized system.
- Maintain current schedules of remote clinical counseling appointments in the assigned area.
- Manage daily scheduling to ensure that clients are notified of unscheduled staff absences as soon as possible, and that appointments are rescheduled at client’s request in a timely manner.
- Maintain direct service metrics for all staff for whom scheduling services are provided.
- Screen and connect distraught or potentially difficult callers to a Remote Clinical Counselor or a Remote Clinical Counseling Supervisor.
- Comply with telework expectations with respect to information security and protection of personally identifiable information, as well as current client Telehealth Guidance.
- Responds well in pressured, crisis situations.
- Demonstrates excellent customer service skills.
- Ability to communicate orally and in writing.
Also supervisory: "Supervisory Responsibilities This job has no supervisory responsibilities." We'll add as a
- maybe.
Now Requirements: Required Qualifications list:
- High School diploma/GED
- Two plus years’ demonstrated experience providing administrative support in a medical or other social services office setting.
- Excellent demonstrated abilities in computer and office automation software.
- Candidate must have strong technology skills, as well as ability to navigate multiple computer systems simultaneously.
- Strong Data Entry/Typing Skills with a high degree of accuracy.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- This position requires a dedicated home office space and home internet service through a broadband internet service provider.
- Experience working in a virtual environment.
- Must be physically located within a reasonable commuting distance of a military installation.
- Must be able to work core business hours of the assigned area of responsibility.
- Must be able to flex hours in times of surge or crisis.
- Must be able to obtain a US passport for travel.
Other Requirements list:
- All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.
- Candidates must successfully complete and clear the full government background check process based on your role.
Physical Demands:
- Works in home office area. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses contractor-provided computer, telephones, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a dedicated professional workspace that provides a secure, private environment suitable for scheduling of client appointments and is free of distractions or personal commitments during the workday or after hour shifts.
Now Qualifications (Preferred):
- Live local to the area of responsibility.
- Knowledge of basic counseling terms as they apply to various illnesses and treatments.
- Experience using comprehensive scheduling program to serve multiple locations.
- Professional experience in a call center environment.
Now Skills (Competencies): list each competency with description.
Competencies list:
- Ability to work both independently and as part of a team.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; ; Participates in meetings. (Note there is a double semicolon; we can keep as is.)
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
We'll output each as
- .
Now Schedule: shift details.
From earlier: "Shift: Sunday - Thursday, 6:00AM - 3:00PM CEST / 12:00AM - 9:00AM EST". Also note earlier: "This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location." We'll include that as part of schedule description.
Thus schedule section:
This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.
then - Shift: Sunday - Thursday, 6:00AM - 3:00PM CEST / 12:00AM - 9:00AM EST
. Now Responsibilities: The list after "Essential Duties And Responsibilities Remote Centralized Schedulers shall perform remote centralized scheduling functional tasks telephonically or via email." Then each duty separated by periods. We'll convert to
- . List items: - Receive, screen, schedule and direct callers requesting remote clinical counseling services as well as scheduling appointments with a remote counselor in the assigned area where the client is physically located. - Correspond with clients, including ensuring paperwork is completed and returned and uploaded into a centralized system. - Maintain current schedules of remote clinical counseling appointments in the assigned area. - Manage daily scheduling to ensure that clients are notified of unscheduled staff absences as soon as possible, and that appointments are rescheduled at client’s request in a timely manner. - Maintain direct service metrics for all staff for whom scheduling services are provided. - Screen and connect distraught or potentially difficult callers to a Remote Clinical Counselor or a Remote Clinical Counseling Supervisor. - Comply with telework expectations with respect to information security and protection of personally identifiable information, as well as current client Telehealth Guidance. - Responds well in pressured, crisis situations. - Demonstrates excellent customer service skills. - Ability to communicate orally and in writing. Also supervisory: "Supervisory Responsibilities This job has no supervisory responsibilities." We'll add as a
- maybe. Now Requirements: Required Qualifications list: - High School diploma/GED - Two plus years’ demonstrated experience providing administrative support in a medical or other social services office setting. - Excellent demonstrated abilities in computer and office automation software. - Candidate must have strong technology skills, as well as ability to navigate multiple computer systems simultaneously. - Strong Data Entry/Typing Skills with a high degree of accuracy. - Excellent oral and written communication skills. - Excellent interpersonal skills. - This position requires a dedicated home office space and home internet service through a broadband internet service provider. - Experience working in a virtual environment. - Must be physically located within a reasonable commuting distance of a military installation. - Must be able to work core business hours of the assigned area of responsibility. - Must be able to flex hours in times of surge or crisis. - Must be able to obtain a US passport for travel. Other Requirements list: - All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. - Candidates must successfully complete and clear the full government background check process based on your role. Physical Demands: - Works in home office area. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses contractor-provided computer, telephones, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. Work Environment: - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a dedicated professional workspace that provides a secure, private environment suitable for scheduling of client appointments and is free of distractions or personal commitments during the workday or after hour shifts. Now Qualifications (Preferred): - Live local to the area of responsibility. - Knowledge of basic counseling terms as they apply to various illnesses and treatments. - Experience using comprehensive scheduling program to serve multiple locations. - Professional experience in a call center environment. Now Skills (Competencies): list each competency with description. Competencies list: - Ability to work both independently and as part of a team. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; ; Participates in meetings. (Note there is a double semicolon; we can keep as is.) - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. - Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. We'll output each as
- .
Now Schedule: shift details.
From earlier: "Shift: Sunday - Thursday, 6:00AM - 3:00PM CEST / 12:00AM - 9:00AM EST". Also note earlier: "This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location." We'll include that as part of schedule description.
Thus schedule section:
This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.
then- Shift: Sunday - Thursday, 6:00AM - 3:00PM CEST / 12:00AM - 9:00AM EST