Centralized Scheduler

About the role

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtains and verifies patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.
• Generates referrals or authorizations as needed.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow-up appointments and testing are coordinated with the patient.
• Obtains and collects all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtains them as needed.
• Verifies completeness of written orders and notes.
• Documents that outside orders are requested.
• Collects all time of service payments and copayments for patients in the check-in or check-out process.
• Reconciles cash drawer and all contents at the end of day.
• Reports any discrepancies within the cash drawer to the Supervisor or Manager.
• Collects all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

Physical Requirements

• Ability to sit for extended periods of time.

Working Environment

• Standard office environment.

Skills and Abilities

• Strong written and verbal communication skills.