Remote Call Center Patient Service Representative

A Day in the Life of a Remote Call Center Patient Service Representative

Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
Assesses patient requests and implied needs, using probing and clarifying questions
Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

Requirements

• High school diploma or GED preferred; additional work experience may be substituted in lieu of education
• Minimum of one (1) year of customer service experience
• Excellent computer skills and the ability to learn new computer programs efficiently

Preferred Experience/Skills

• Six (6) months prior medical office or healthcare setting experience
• Minimum three (3) months call center experience
• Bilingual English/Spanish language and writing skills

Pay

Starting rate of $15.75 (Non-Bilingual in Spanish) - $16.00 (Bilingual in Spanish) per hour. Upon successful completion of the 90-day introductory period and mastery of all service lines, employees receive a $1.00 per hour increase.