Remote B2B Account Support Specialist

Key Responsibilities

• Serving as a main contact for client support and account coordination
• Responding to client inquiries and processing orders accurately
• Preparing invoices, monitoring accounts receivable/payable, and assisting with account reconciliation
• Coinciding shipping and delivery logistics to ensure timely fulfillment
• Maintaining detailed records of orders, specifications, and shipping information
• Communicating order updates and following up on pending client needs
• Collaborating with internal teams, vendors, and logistics partners to keep projects on track
• Supporting operational workflows and identifying efficiency opportunities

Qualifications and Skills Required

• Minimum of 2+ years in account support, customer service, sales support, logistics, or order management
• Experience in B2B environments preferred
• Strong organizational skills and attention to detail
• Excellent communication skills, both written and verbal
• Proficiency with Google Workspace, Excel, Word, and familiarity with QuickBooks is a plus
• Solution-oriented mindset with strong follow-through
• Dependable, responsive, calm under pressure, and ownership-driven, with a passion for detail and client satisfaction