Remote Assistive Technology Support Analyst

Requirements

• A high school diploma or GED
• An associate’s or bachelor’s degree preferred
• 2+ years experience in intellectual and developmental disabilities (IDD) residential services, behavioral health, caregiving, or human services
• 1+ year lead, supervisor, or program coordination experience preferred
• Experience using technology platforms, EHR systems, or digital tools
• Experience troubleshooting devices or systems preferred

Qualifications

The Ideal Candidate Will Possess:

• 2+ years experience in intellectual and developmental disabilities (IDD) residential services, behavioral health, caregiving, or human services
• 1+ year lead, supervisor, or program coordination experience preferred
• Experience using technology platforms, EHR systems, or digital tools
• Experience troubleshooting devices or systems preferred

Skills

• Remote assistive technology support
• Operational guidance
• Tracing devices and systems
• Responding to alerts
• Supporting continuity of care
• Troubleshooting assistive technology and technical systems
• Onboarding new homes and users onto CareVia systems
• Maintaining logs of alerts, interventions, and technical support activities
• Identifying patterns, trends, and operational opportunities
• Collaborating with internal teams

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement plan (pre-tax and Roth options)
• DailyPay (access to pay)
• Goga well-being platform (self-care tools and resources)
• Care.com for backup childcare, elder care, and household services
• Employee Assistance Program (EAP) for confidential counseling, legal, and financial services
• Tuition reimbursement and educational partnerships
• Employee discounts and savings programs
• Pryor Online Learning for free online personal development classes

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.