Remote Applications Specialist (Patient Monitoring)

Responsibilities

• Deliver end-to-end clinical application support for patient monitoring solutions, including telephone-based and remote support to internal and external customers.
• Troubleshoot complex clinical application issues using advanced remote access technologies and manage escalations through to resolution.
• Provide on-site support during critical customer situations as needed.
• Take ownership of issue resolution and drive improved customer satisfaction and company profitability through timely, effective problem resolution.
• Ensure accurate and timely submission of individual scorecards, maintain complete and precise data entry within required systems, and utilize call center tools to monitor responsiveness and meet service level expectations.
• Effectively manage company assets—including training, tools, equipment, travel, and expenses—in alignment with company policies.
• Contribute structured feedback and product improvement recommendations to the product management group.
• Serve as a clinical subject matter expert and collaborative team partner, acting as a key resource to support team objectives and deliver a consistent, positive company image in all customer interactions.
• Assess complex clinical issues, gather and analyze data, and partner with Technical Support Engineers to define and execute action plans through to resolution.
• Actively share knowledge with peers and internal stakeholders to strengthen team capability and improve overall service delivery.
• Support continuous improvement and professional development initiatives by contributing to knowledge-based tools, completing all required product and clinical training (TEDs), and ensuring alignment with evolving product capabilities and customer needs.
• Take ownership of individual development planning in partnership with leadership, proactively identifying growth opportunities and enhancing expertise to drive higher levels of impact and performance.
• Participate in an on-call rotation for after-hours support as part of a shared team effort.

Requirements

• Bachelor of Science Degree in Nursing or Medical Technology required.
• Must be registered and in good standing with appropriate credentialing body.
• Minimum of five (5) years of clinical experience preferred.
• Minimum of three (3) years of experience in a clinical phone support environment preferred.
• Excellent customer service, communication, multi-tasking and prioritization skills, and ability to work with minimal supervision required.
• Advanced knowledge of clinical applications within Patient Monitoring.
• Scheduled on-call availability required.
• Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation.

Work Arrangement

This is a field role. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About the Company

Philips is a health technology company built around the belief that every human matters, with a purpose to ensure everybody everywhere has access to quality healthcare.

Pay

• Hourly pay range for AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, USVI, VA, WV, WI, WY: $41.00 – $65.00
• Hourly pay range for AK, DE, HI, MD, NM, RI: $44.00 – $67.00
• Hourly pay range for CA, CT, MA, NJ, NY, WA, DC: $47.00 – $73.00
• Additional compensation such as annual incentive bonus, sales commission, or long-term incentives may be offered.
• Compensation decisions are dependent upon the facts and circumstances of each case; it is not typical for an individual to be hired at or near the top end of the range.

Benefits

• Comprehensive Philips Total Rewards benefits program
• Generous paid time off (PTO)
• 401(k) with up to 7% company match
• Health Savings Account (HSA) with company contribution
• Stock purchase plan
• Education reimbursement

Schedule

• Scheduled on-call availability required for after-hours support rotation.
• Field-based role with work performed at customer or supplier locations.

Additional Information

• US work authorization is a precondition of employment; the company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.