Remote Application Performance Monitoring Manager (VA ESOM)
Overview
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Responsibilities
Instrumentation Engineering and Sustainment Leadership: Lead and mentor the IES team responsible for deploying, maintaining, and optimizing monitoring instrumentation across ~800 applications and networked systems. Ensure high-quality telemetry (metrics, logs, traces, events) and end-to-end visibility across application tiers. Improve alert fidelity using smarter thresholds, correlation, anomaly detection, and AIOps capabilities. Oversee intake and triage of ~8,000 monitoring alerts per day, ensuring accurate prioritization and escalation. Continuously refine signal-to-noise ratio through tuning, automation, and root-cause reduction.
Monitoring Architecture And Standards Leadership: Direct the MAS team responsible for monitoring platform operations, observability architecture, standards, and AI-driven analytics. Define and enforce enterprise monitoring best practices, instrumentation patterns, and telemetry governance. Partner with engineering, application owners, and infrastructure teams to ensure consistent, scalable observability. Lead integration of APM capabilities with incident management, dashboards, SLO/SLA reporting, and service health analytics.
Qualifications
Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline. 8 years of experience can be substituted for education.
15+ years in IT operations, service reliability, enterprise monitoring, or incident management, including 5+ years managing operations teams.
Proven experience leading multi-site IT operations and diverse operational teams.
Strong background in ITIL practices, event and incident management, and customer support operations.
History of collaboration and flexibility, including innovative solutions to solve challenges facing large, complex enterprises.
Preferred Qualifications
Exceptional leadership, coaching, and interpersonal communication skills.
Strong analytical and problem-solving skills with a data-driven mindset.
Ability to build and maintain strong client relationships and manage escalations effectively.
Experience with enterprise monitoring, major incident management.
Experience prioritizing work and self-directing with minimal input.
Strong messaging capabilities to create team cohesion, team-focus, and ongoing drive.
Clearance Requirement
US Citizen or Green card holder.
Willing and able to obtain and maintain Public Trust Clearance.
Benefits
Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We offer education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
How To Apply
To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.
Accommodations
If you need to discuss reasonable accommodations, please email careers@kentro.us. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.