(Remote) Application Consultant

About the role

Cayenta, a division of Harris, is seeking an Application Consultant to support strategic IT transformation for utility clients. The successful candidate will act as a conduit between Operations, R&D, and clients, becoming a product expert and trusted advisor for utility CIS implementations.

Responsibilities

• Implement and proactively manage superior utility CIS technology solutions for clients.
• Provide implementation support to new clients by leading them through the implementation process, communicating with stakeholders, and resolving issues to ensure successful product use.
• Train users in system setup, administration, and maintenance.
• Conduct business analysis through gap analysis, root cause analysis, facilitation of business process reviews, and requirements elicitation to gain a comprehensive understanding of client needs.
• Understand clients' utility business processes, including customer service, billing, collections, meter-to-cash, and related CIS workflows, and configure applications based on business needs and best practices.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
• Create user documentation and complete handover documentation to assist support staff in providing quality customer care.
• Build clients' capabilities by identifying opportunities to recommend additional products and services that fit their needs.
• Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks, and providing project progress updates.
• Deliver implementation services efficiently to meet key project milestones while supporting effective resource utilization.
• Provide subject matter expertise to R&D and other operational groups by understanding market trends, client needs, and business practices to help ensure product success and maintain market position.

Requirements

• Problem-solving, critical thinking, and analytical skills.
• Excellent communication skills, both written and verbal, across all levels of an organization.
• Entrepreneurial spirit, willing to roll up sleeves and work at all levels of the client organization.
• Experience working with both business and IT groups, ideally in a utility CIS implementation or enterprise software environment.
• Curiosity and willingness to adopt emerging AI tools to improve workflows, solve problems, and drive efficiency, including comfort using AI-enabled tools like Copilot, chat-based AI, and automation solutions.
• Experience in software implementation.
• Knowledge of SQL.
• Knowledge of Customer Information System (CIS) processes and functionality, particularly in a utility environment, is a plus.
• Experience providing software implementation services to the utility industry, including CIS implementation, upgrades, testing, or production support, is a plus.
• Strong influencing and coaching skills are a plus.

Qualifications

• Passport and legal eligibility to travel internationally.
• Remote work capability.
• Travel requirement of approximately 50% within North America.

Skills

• AI & Innovation Mindset

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from the first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards, including remote work and more!

Pay

Salary range: $65K - $85K.

Schedule

Remote work is offered.