(Remote) Application Consultant

About the role

Cayenta, a division of Harris, is seeking an Application Consultant to support strategic IT transformation for utility clients. The successful candidate will act as a conduit between Operations, R&D, and clients, becoming a product expert and trusted client process advisor for utility CIS implementations.

Responsibilities

• Implement and proactively manage superior utility CIS technology solutions for clients.
• Provide implementation support to new clients by leading them through the implementation process, communicating with those involved to ensure implementation is completed, and resolving issues so the client can successfully use the product.
• Train users in system setup, administration, and maintenance.
• Provide business analysis through gap analysis, root cause analysis, facilitation of business process reviews and documentation, and requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the client's organizational goals.
• Understand clients' utility business processes, including customer service, billing, collections, meter-to-cash, and related CIS workflows, and configure applications based on business needs and accepted best practices.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
• Create user documentation when required and complete handover documentation to assist support staff in providing quality customer care.
• Build our clients' capabilities, encouraging them to achieve success beyond their expectations by identifying opportunities to recommend additional products and services that fit their needs.
• Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks, and providing project progress updates.
• Deliver implementation services efficiently to ensure key project milestones are met in a timely manner, while supporting effective utilization of assigned resources.
• Be a leader in providing subject matter expertise to R&D and other operational groups by understanding market trends, client needs, and business practices to help ensure product success and maintain our position within the market.

Requirements

• Problem-solving, critical thinking, and analytical skills.
• Excellent communication skills, both written and verbal, across all levels of an organization, plus a passion for seeing others succeed.
• Entrepreneurial spirit, with a willingness to roll up sleeves and work at all levels of the client organization.
• Experience working with both business and IT groups, ideally in a utility CIS implementation or enterprise software environment.
• Curiosity and willingness to actively adopt emerging AI tools to improve workflows, solve problems, and drive efficiency, including comfort using AI-enabled tools such as Copilot, chat-based AI, and automation solutions as part of everyday work.
• Must be able to travel an average of 50% of the time within North America.

Qualifications

• Experience in software implementation.
• Knowledge of SQL.
• Knowledge of Customer Information System (CIS) processes and functionality, particularly in a utility environment, is a plus.
• Experience providing software implementation services to the utility industry, including CIS implementation, upgrades, testing, or production support, is a plus.
• Strong influencing and coaching skills are a plus.

Skills

• AI & Innovation Mindset

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Pay

Salary range: $65K - $85K

Schedule

Remote role