(Remote) Application Consultant

About the role

Cayenta, a division of Harris, is seeking an Application Consultant to support strategic IT transformation for utility clients. The successful candidate will act as a conduit between Operations, R&D, and clients, becoming a product expert and trusted advisor.

Responsibilities

• Implement and manage superior utility CIS technology solutions for clients.
• Support new clients through the implementation process, communicate with stakeholders, resolve issues, and ensure successful product use.
• Train users in system setup, administration, and maintenance.
• Provide business analysis through gap analysis, root cause analysis, facilitation of business process reviews, and requirements elicitation.
• Understand and configure applications based on business needs and best practices.
• Create user documentation and handover documentation for support staff.
• Manage user acceptance testing and change management processes to ensure stakeholder satisfaction.
• Deliver efficient implementation services to meet project milestones and support resource utilization.
• Lead subject matter expertise for R&D and operational groups, providing insights into market trends, client needs, and business practices.

Requirements

• Problem-solving, critical thinking, and analytical skills.
• Excellent communication skills, both written and verbal, across all levels of an organization.
• Entrepreneurial spirit and willingness to roll up sleeves.
• Experience working with both business and IT groups, preferably in a utility CIS implementation or enterprise software environment.
• Curiosity and willingness to adopt emerging AI tools to improve workflows, solve problems, and drive efficiency.
• Experience in software implementation, knowledge of SQL, and experience with CIS processes in a utility environment.
• Strong influencing and coaching skills.

Qualifications

• Passport and legal eligibility to travel internationally.
• Travel requirement of approximately 50% within North America.

Skills

• AI & Innovation Mindset: Demonstrated curiosity and willingness to adopt AI tools.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards, including remote work.

Pay

$65K - $85K

Schedule

Remote role available in Canada and the US.