(REMOTE) Agent, Colleague Support, HRSS - Tier I Contact Center

About the role

Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures. Performs clerical functions including customer service (all communication methods), data entry, maintenance & organization of records. Supports key customers (e.g., management, colleagues, patients, vendors) in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the key customer’s expectations / needs.

Responsibilities

• Performs clerical functions including customer service (all communication methods), data entry, maintenance & organization of records.
• Serves as the primary resource for HR processes and systems within an assigned Pod (service team).
• Supports key customers in exceeding their expectations.
• Utilizes multiple system applications for data collection & management.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
• Communicates effectively & respectfully with colleagues, demonstrating empathy and respect.
• Efficiently uses available resources to provide accurate and complete information to colleagues.
• Participates in special projects and organizational initiatives, including annual open enrollment, dependent verification, and compliance campaigns.
• Engages in ongoing learning and development to stay current with HR policies, systems, and best practices.

Requirements

• Associate’s degree or equivalent experience.
• Minimum 1+ years of progressive experience in a high-volume contact center or customer service role.
• Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems.

Qualifications

• Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is a plus.

Skills

• Effective written, verbal & nonverbal communications.
• Collaborative relationships.
• Knowledge of departmental processes & procedures.
• Knowledge of federal, state & local laws / regulations.
• Continuous self-development & supporting the growth of others.

Benefits

Remote position.

Pay

$21.52 - $32.28 hourly

Schedule

Shift Day Shift