Remote Account Manager

About the role

This is the relationship-owner seat. Where a customer success associate is the responsive first point of contact, an account manager owns a book of accounts — you're responsible for keeping your members engaged, healthy, and growing over time.

Responsibilities

• In your first 30 days: take ownership of a book of accounts, go through the platform yourself, make first contact with your accounts, identify at-risk accounts, and identify best expansion opportunities.
• Ongoing: own a book of accounts, drive engagement and retention, grow accounts, monitor account health, be the trusted point of contact, and relay feedback to the product team.

Requirements

• 2-4+ years in account management, customer success, client services, or a relationship-heavy role where you owned relationships (not just tickets).
• Genuinely enjoy building relationships and helping people get results.
• Strong written and verbal communication — you can write a clear, warm message and hold a confident conversation without a script.
• Organized and responsive — you manage a book of relationships without letting anyone slip through the cracks.
• Commercial instinct — you can tell when an account is at risk and when it's ready to grow.
• Comfortable working across time zones in a remote-first environment.

Qualifications

• Familiarity with CRM tools (HubSpot, Salesforce, or similar) is a nice-to-have.
• A background in sales, renewals, or expansion — any role where you owned retention or growth numbers — is a nice-to-have.
• Startup experience or comfort with ambiguity is a nice-to-have.

Skills

• Relationship management.
• Customer retention.
• Account growth.
• Communication and interpersonal skills.
• Time zone flexibility.

Benefits

We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours.

Pay

Up to $90,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome.

Schedule

The schedule is flexible and can be full-time, part-time, side-gig (off-hours), or fractional (contract).