REMOTE- (11:00AM -8:00PM) Legal Customer Service Representative (Help Desk)

About the role

We are a consumer protection law firm located in the Financial District of New York City. We offer representation to consumers who have been harassed or deceived by creditors and debt collectors. Our firm provides a career rich in variety and challenges.

Responsibilities

• Use of Salesforce CRM software to facilitate the process of responding to clients' concerns via phone.
• Working with collections agencies via phone to obtain documentation of settlements.
• Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
• Uploading these documents to our system.
• Other ad hoc tasks as needed.

Requirements

• Minimum of (1-2) years office support experience.
• Possess superior organizational and time-management skills.
• Must be computer literate: Ability to easily learn the Firm’s case management software.
• Highest ethical standards and professional integrity.
• Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.
• Fluency in Spanish a plus.
• Experience with Salesforce a plus.

Qualifications

The perfect fit for this role is an organized, proactive multi-tasker who enjoys staying busy. This is a heavy client-facing role in a call center structure.

Skills

• Minimum of (1-2) years office support experience.
• Superior organizational and time-management skills.
• Computer literacy: Ability to easily learn the Firm’s case management software.
• Highest ethical standards and professional integrity.
• Strong interpersonal skills and effective communication.
• Fluency in Spanish (plus).
• Experience with Salesforce (plus).

Benefits

• Competitive compensation commensurate with expertise and previous experience.
• Training & Guidance.
• Medical, Dental & Vision Benefits.
• 401K Benefits with Employer Match.
• Paid Time Off (PTO).