Remodeler Carpenter Handyman

Westfield, Indiana, 46074, US

About the role

We’re looking for highly-skilled craftsmen who can “do it all” while taking excellent care of our customers. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get a career you can be proud of, and the support of industry-leading software and business systems.

This full-time position offers steady work, a company vehicle, paid holidays and vacations, and bonus opportunities.

Responsibilities

• Completing small to medium maintenance and repairs for home and commercial projects (project length ranges from two hours to two days).
• Making recommendations and managing expectations with customers about the scope of work and costs.
• Creating life-long customers by delivering a great experience that wows repeat customers, following the Mr. Handyman Way—a repeatable process that ensures customer satisfaction.

Performance Metrics

• Customer Satisfaction (NPS): Encourage customers to complete a survey rating their satisfaction; high response and satisfaction rates are required.
• Revenue Target: Identify additional ways to be of service to the customer once on-site.
• Effective Billing Rate: Invoice appropriately, source materials, and collect payment from the customer.
• Recall Percentage: Ensure work is done correctly the first time, as all work is guaranteed for one year.

Requirements

• Live within the area.
• 8+ years’ experience as a paid handyman.
• Own your own tools.
• Be insurable for driving our vehicle.
• Pass a background and driving record check.
• Able to lift 50 pounds independently.
• Able to safely work at heights and overhead for extended periods.
• Professional appearance and maintenance of company-provided vehicle.
• Strong proficiency in at least three of the following:
  • Carpentry work
  • Bathroom improvements
  • Kitchen improvements
  • Painting (interior and exterior)
  • Drywall work (minor and major repairs)
  • General plumbing and electrical (where allowed by law)
  • Floor installation and refurbishing
• Ability to self-manage, as you’ll often work alone.
• Excellent customer service skills, including speaking with customers, asking for reviews, and collecting payments.
• Ability to use technology and document jobs following the Mr. Handyman Way process.
• Wear proper PPE and booties to protect customers’ homes.

Benefits

• Company-supplied van with gas card.
• Back office that fills your schedule.
• Office team that answers all calls and assists with customer care.
• Flexibility with hours to accommodate life’s important events.
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan.

Pay

The pay range for this position is $28.00 to $35.00 per hour, dependent on your experience as a professional handyman and your expertise in home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.